Order Management Systems

3 Tips for Order Management in an Evolving Retail Landscape
June 25, 2020 at 7:27 pm

As states around the U.S. cautiously begin to reopen, the reawakening of the brick-and-mortar retail industry will be a phased approach. But even when all restrictions are lifted, consumers may not be ready to dive right back into their old shopping habits. At-home delivery and curbside pickup will likely remain popular among customers who feel…

Don’t Close That Store! Why Bricks Matter Just as Much as Clicks for Retailers
June 5, 2020 at 4:02 pm

With malls closing at record rates and other retailers shuttering their stores reaching the thousands, there’s been a lot of talk about a retail apocalypse. However, if you dig a little deeper you’ll see that the future of retail isn’t so grim. Consumers still value the experience of shopping in physical stores. Even pure-play digital…

How an Omnichannel Order Management System Helps Eileen Fisher Outperform its Competition
September 27, 2019 at 4:34 pm

In episode 215 of Total Retail Talks, Executive Editor Joe Keenan speaks with Kim Audan, vice president, digital commerce, and Keir McIntyre, senior director, direct-to-customer technology, both of Eileen Fisher, a founder-led women's clothing brand that's also a B Corporation. Listen in as Audan and McIntyre discuss how an omnichannel order management system (OMS) is…

How to Make Unified Retail Work
September 10, 2019 at 9:51 am

With digital technology changing almost all aspects of our lives, it's not surprising that traditional retailing is being turned on its head. The familiar model that funnels customers along a linear path to buying is giving way to an exciting new paradigm of placing the individual at the center of a unified field of purchasing…

Target Expands Curbside Pickup Service Nationwide
September 3, 2019 at 10:15 am

Target's same-day curbside pickup service, Drive Up, has now reached all 50 U.S. states, the retailer announced last week. The service allows consumers to shop online then pull up to designated spaces at their local store to have their order delivered to their car by Target staff. Drive Up has rolled out to Target stores at…

Reshaping Retail: What New Models and Formats Mean for Retail Operations
August 29, 2019 at 12:20 pm

Imagine having your coffee waiting on the store counter, just the way you like it, or your prescription arriving dutifully at your doorstep each month. What about unlimited access to all the content your heart desires for a flat monthly fee, or partnering with a designer across the globe to create a bespoke gift? While…

Retailers Prioritize Omnichannel Operations in Technology Spending
August 6, 2019 at 2:50 pm

The cross-channel behavior of today’s consumers are causing retailers and brands to re-evaluate the technology they're investing in. The result has been increased investments in technology systems enabling omnichannel operations, such as order and inventory management systems. That’s just one of the key takeaways from Total Retail’s 2019 Retail Technology Report, which was produced in…

Total Retail's 2019 Retail Technology Report: Omnichannel Technology Spending on the Rise
July 31, 2019 at 11:17 am

Due to the cross-channel behavior of today’s consumers, shifting from channel to channel and device to device in the same purchase journey, retailers and brands are spending more of their technology budgets on systems and solutions that enable omnichannel operations — e.g., order and inventory management systems. At the same time, they've yet to fully…

Mad4Tools Zeroes in on Superior Experiences for 5-Star Love
July 29, 2019 at 11:12 am

Mad4Tools.com is an online retailer that specializes in delivering thousands of products, from power tools and workwear, to lighting and electrical equipment to DIY enthusiasts and tradespeople all over the world. Today, Mad4Tools.com operates across three main channels — its website, Amazon.com, and eBay — and stocks over 30,000 products. Mad4Tools.com has successfully built a…

Order Management System Helps GNC Meet Omnichannel Goals
July 24, 2019 at 10:28 am

GNC, a global retailer of health and nutrition-related products, recently implemented enVista’s order management system (OMS) and agile, cloud-native Unified Commerce Cloud Platform to rapidly enable its omnichannel strategy. With these systems now in place, GNC will be able to accomplish the following:  obtain enterprise inventory visibility; optimize order orchestration and fulfillment across its vast network of distribution centers, suppliers…