Order Management Systems

How Radial's Connected OMS and Payment Solution Solves Omnichannel Pain Points
September 29, 2021 at 8:41 pm

In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Radial's Vice President of Omnichannel Solutions Vikas Aron, and Director of Payment Operations Dave Roessler. Radial is the leader in omnichannel commerce technologies and operations. Aron and Roessler discuss the technology provider's various products and services, and what makes Radial's order management system (OMS) and…

6 Keys to Building a Great BOPIS Program
April 28, 2021 at 3:11 pm

Buy online, pick up in-store (BOPIS) might just be the best long-term strategy for brick-and-mortar retailers. Allowing customers to purchase items online and pick them up curbside or in-store accommodates prevailing consumer demands: safety, efficiency, and convenience. BOPIS will soon be a standard feature of most, if not all, brick-and-mortar operations. Virtually every major retailer…

The Future of Retail After COVID-19
July 29, 2020 at 4:24 pm

It was a ticking time bomb: in a pre-COVID, increasingly omnichannel-driven world, many areas of North America and Europe were already oversaturated with physical retail. And now that the COVID-19 pandemic has either forced or prompted consumers to shop differently — often online for the first time — the shift to e-commerce has dramatically accelerated. Without…

3 Tips for Order Management in an Evolving Retail Landscape
June 25, 2020 at 7:27 pm

As states around the U.S. cautiously begin to reopen, the reawakening of the brick-and-mortar retail industry will be a phased approach. But even when all restrictions are lifted, consumers may not be ready to dive right back into their old shopping habits. At-home delivery and curbside pickup will likely remain popular among customers who feel…

Don’t Close That Store! Why Bricks Matter Just as Much as Clicks for Retailers
June 5, 2020 at 4:02 pm

With malls closing at record rates and other retailers shuttering their stores reaching the thousands, there’s been a lot of talk about a retail apocalypse. However, if you dig a little deeper you’ll see that the future of retail isn’t so grim. Consumers still value the experience of shopping in physical stores. Even pure-play digital…

How an Omnichannel Order Management System Helps Eileen Fisher Outperform its Competition
September 27, 2019 at 4:34 pm

In episode 215 of Total Retail Talks, Executive Editor Joe Keenan speaks with Kim Audan, vice president, digital commerce, and Keir McIntyre, senior director, direct-to-customer technology, both of Eileen Fisher, a founder-led women's clothing brand that's also a B Corporation. Listen in as Audan and McIntyre discuss how an omnichannel order management system (OMS) is…

How to Make Unified Retail Work
September 10, 2019 at 9:51 am

With digital technology changing almost all aspects of our lives, it's not surprising that traditional retailing is being turned on its head. The familiar model that funnels customers along a linear path to buying is giving way to an exciting new paradigm of placing the individual at the center of a unified field of purchasing…

Target Expands Curbside Pickup Service Nationwide
September 3, 2019 at 10:15 am

Target's same-day curbside pickup service, Drive Up, has now reached all 50 U.S. states, the retailer announced last week. The service allows consumers to shop online then pull up to designated spaces at their local store to have their order delivered to their car by Target staff. Drive Up has rolled out to Target stores at…

Reshaping Retail: What New Models and Formats Mean for Retail Operations
August 29, 2019 at 12:20 pm

Imagine having your coffee waiting on the store counter, just the way you like it, or your prescription arriving dutifully at your doorstep each month. What about unlimited access to all the content your heart desires for a flat monthly fee, or partnering with a designer across the globe to create a bespoke gift? While…