Order Fulfillment
May 5, 2021 at 12:35 pm
In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Mark Messina, chief operating officer of Geek+ America, Inc., the Americas division of a global artificial intelligence (AI) logistics robotics startup. Messina discusses the Geek+ global business, the impact of automated operations on retailers' warehouses, and how having automation in fulfillment centers during…
April 28, 2021 at 3:11 pm
Buy online, pick up in-store (BOPIS) might just be the best long-term strategy for brick-and-mortar retailers. Allowing customers to purchase items online and pick them up curbside or in-store accommodates prevailing consumer demands: safety, efficiency, and convenience. BOPIS will soon be a standard feature of most, if not all, brick-and-mortar operations. Virtually every major retailer…
April 27, 2021 at 7:15 pm
As an experienced retailer, you already know that customer satisfaction rests on product quality and distribution (i.e., delivery). In this day of e-commerce and digital shopping, customers expect products to arrive quickly, whether the product in question is a bottle of dish detergent or a large, heavy refrigerator. If delivery expectations aren’t met, customers might…
April 27, 2021 at 4:06 pm
Amazon.com on Tuesday announced that Key by Amazon In-Garage Grocery Delivery is expanding to everywhere grocery delivery from Amazon is available, providing service to more than 5,000 U.S. cities and towns, according to a company press release. Originally launched in five cities last November, Key In-Garage Grocery Delivery can now be used by millions of…
April 21, 2021 at 7:22 pm
In this bonus episode of Total Retail Talks, Digital Content Director Kristina Stidham interviews Editor-in-Chief Joe Keenan about Total Retail's recently published report, How-To Guide for Doing BOPIS and Curbside Pickup Right. Listen in as Keenan shares a few key highlights from the report, why consumer adoption of omnichannel fulfillment programs figures to continue post-pandemic,…
April 20, 2021 at 2:54 pm
To survive and succeed in the era of the COVID-19 pandemic, retailers quickly adapted to meet customers' priorities and needs. Convenience became a touchstone of our "new normal," defining how, when, and where we shop. This trend will continue to be a hallmark of how consumers and retailers engage in the future. A recent report…
April 15, 2021 at 6:58 pm
In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss an article recently published on Total Retail titled, “Retail Delivery and Fulfillment: Pain Points and Opportunities Ahead,” authored by Guy Bloch, CEO of Bringg. This article looks at pandemic-led surges in demand for at-home delivery, and why it signals a…
April 13, 2021 at 4:50 pm
2020 accelerated the state of commerce by a decade, permanently altering how consumers choose to shop. U.S. shoppers spent an estimated $201.32 billion online during the 2020 holiday season, an enormous increase of 45.2 percent from $138.65 billion in 2019. This rapid growth may be most noticeable in the business pages, but where it’s felt…
April 8, 2021 at 5:16 pm
The retail world was rocked this past year with pandemic-led surges in demand for e-commerce and at-home delivery. While many retailers were successful in making the pivot or ramping up their delivery cycles to meet capacity, it certainly didn't come without its challenges. The interesting aspect to the surge in e-commerce we experienced this past…
April 7, 2021 at 2:38 pm
Local retailers serve a critical role in our lives, as places that feed and nurture us, supply our basic needs, and contribute to the local and national economy. I’m excited to kick off the first of a three-part interview series with my friend and mentor Jocelyn Mangan, CEO and founder of Him For Her, a…
