Omnichannel
A comprehensive multinational review of the state of merchantsโ gift card programs
Online shopping might be easy, convenient and prolific, yet it hasnโt erased the need for flagship brick-and-mortar retail establishments. In fact, retailโฏreal estateโฏis undergoing a phenomenal โ and some might say surprising โ comeback. As REJournals reported, roughly 60 percent of businesses with physical retail assets plan toโฏexpand their footprintsโฏin 2022. Whatโs driving the momentum?โฆ
Although retail was already shifting toward integrated physical and digital experiences, the pandemic accelerated the trend, disrupting incumbent business models. Moreover, agile competitors further widened these gaps in the traditional retail landscape, carving out profitable niches for themselves. Retail has changed drastically, and if organizations are to survive in this alien environment, they'll need toโฆ
Today we all love โ and have likely used โ curbside pickup at some point over the last two years. But letโs be honest: there's no reason retailers couldnโt have offered this a decade ago. As we take stock of the many changes to come out of the pandemic, one of the biggest in retailโฆ
As competition for consumer wallet share intensifies and shoppers get more digitally savvy, retailers and brands are constantly on the lookout for tools to boost engagement, conversion and sales. Thereโs never a shortage of tools that claim to solve it all, but when done right, social proof messaging stands out. It's a great conversion boosterโฆ
After a two-year hiatus, close to 10,000 retail innovators joined forces in Las Vegas last month for Shoptalk. The much-anticipated event focused on the future of retail, highlighting new technologies, trends and business models. Shoptalk offered a variety of engaging speakers, from small startups to the biggest brand names in the industry, along with originalโฆ
In recent years, retail businesses have come to realize just how closely linked their physical and digital shopping experiences are. Anywhere consumers shop, theyโll find the digital in the physical, and, thanks to virtual reality (VR) and augmented reality (AR) as well as other emerging technologies, something that feels like the โphysicalโ in the digital.โฆ
During Shoptalk 2022 in Las Vegas last week, Editor-in-Chief Joe Keenan interviewed Antonino Guichard, chief digital officer of Liverpool, the leading department store chain in Mexico. In this video, Guichard discusses some of the challenges Liverpool has faced in growing its e-commerce business, as well as how the retailer's customers' behaviors have shifted as a result of someโฆ
In a session earlier this week at Shoptalk 2022 in Las Vegas, Sam's Club CEO Kath McLay detailed how the retailer is delivering better experiences for its members across both physical and digital channels. Sam's Club, the warehouse club owned by Walmart, has posted an impressive 27 percent growth in its e-commerce business over theโฆ
You deal with plenty of challenges as an e-commerce business owner. However, thereโs likely one big challenge that tops your list: generating sales. You want to get your products into the hands of as many happy customers as you can. Yet, with more than 350 million total products on Amazon.com and anywhere between 12 millionโฆ