Omnichannel
November 2, 2022 at 5:46 pm
The sixth annual Top 100 Omnichannel Retailers report was released late last month by Total Retail. The report features a ranking of 100 leading retailers and brands based on the omnichannel capabilities across their organizations (e.g., supply chain, pricing, loyalty, payments), and the execution of those programs. It identifies the companies doing the best job…
October 20, 2022
A Ranking of 100 Leading Retailers' Omnichannel Proficiencies
October 18, 2022 at 10:28 am
Has your brand thoroughly considered how consumers use mobile phones and in-store signage? More than half of consumers today use their mobile phones to help them shop in stores — rather than as a replacement for physical retail. This trend underscores the importance of a mobile strategy closely tied to in-store communication. While 55 percent…
October 13, 2022 at 6:02 pm
In the recently released report, 2022 Merchant Gift Card Omnicommerce Evaluation, AUS Edition, produced by NAPCO Research and Blackhawk Network, there were actionable tips featured to help merchants improve the performance of their gift card programs across three primary channels: e-commerce/digital; in-store; and mobile. Merchants should consider implementing these tips as they seek to capture additional…
October 6, 2022 at 5:44 pm
NAPCO Research, in conjunction with Blackhawk Network, recently executed a comprehensive review of the state of Australian-based merchants’ gift card programs. The subsequent report included an assessment of retailers’ e-commerce/digital, mobile, and in-store gift card offerings, providing an omnicommerce view into the consumer gift card purchase and recipient experience. The report features data and analysis from the assessment of…
September 28, 2022 at 5:32 pm
As part of the recently released report, 2022 Merchant Gift Card Omnicommerce Evaluation, UK Edition, produced by NAPCO Research and Blackhawk Network, there were actionable tips included to help readers improve the performance of their gift card programs across three primary channels: e-commerce/digital; in-store; mobile. Merchants would be wise to implement these tips as they seek…
September 21, 2022 at 10:41 am
As consumer packaged goods (CPG) brands and retailers strive to strengthen their relationship with the consumer, particularly in a retail climate increasingly affected by inflation and supply chain issues, there are two converging trends to consider — enriching the omnichannel shopping experience and meeting specific consumer need states in new ways. These aren’t new trends, but…
September 21, 2022 at 9:30 am
NAPCO Research, in conjunction with Blackhawk Network, recently executed a comprehensive review of the state of U.K.-based merchants’ gift card offerings. The subsequent report included an assessment of retailers’ e-commerce/digital, mobile, and in-store gift card offerings, providing an omnicommerce view into the consumer gift card purchase and recipient experience. The report features data and analysis from the assessment of…
September 9, 2022
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September 5, 2022 at 7:15 pm
A looming recession. Supply chain struggles. Household budgets under pressure. For retailers, it's shaping up to be a challenging holiday season. As stores begin to execute their all-important fourth-quarter plans, they’re having to adjust, anticipating logistical hiccups and changing shopper behaviors. Amazon.com is even rumored to be planning a second Prime Day holiday, partially to…
