Loyalty Programs

2024 Retail Trends: How the Latest Technologies Continue to Shape the Industry
February 12, 2024 at 2:25 pm

Our rapidly digitalizing and globalizing world hasn't been kind to the retail industry these past few years, especially for brick-and-mortar stores. As a result, many retailers have begun to wrestle with questions concerning the nature of the retail experience and what it means to succeed in 2024. Despite this anxiety, brands can be sure of…

Report: Target Weighs Paid Membership Program
February 7, 2024 at 2:18 pm

Target is considering offering customers a paid membership program similar to Walmart+ or Amazon Prime, Bloomberg reported Wednesday. The news outlet said the potential membership program would be called Project Trident and could launch as soon as this year, according to people familiar with the matter. Target shares rose 2.4 percent Wednesday following the publication…

How to Use 'Surprise and Delight' Tactics to Win Consumers’ Hearts
January 11, 2024 at 4:44 pm

Let’s face it: Traditional loyalty programs were designed for another age and now they’re necessarily evolving as brands recognize the need for innovative strategies to capture and keep consumers' hearts. The shift towards "surprise and delight tactics" on social media is becoming increasingly crucial in building solid customer relationships and fostering brand association — and…

Experiences Are the Way to Meet Today's Loyalty Expectations
January 3, 2024 at 8:55 am

Customer loyalty, like many aspects of commerce, has undergone a major transformation since 2020 — away from transactional benefits and toward enriched experiences. Before the onset of the pandemic, points redemption and “buy some get some” loyalty models were already losing out to value-focused loyalty offerings like subscriptions, design services, and member pricing that are…

Ikea to Eliminate In-Store Discount for Loyalty Members
November 8, 2023 at 11:49 am

Effective Feb. 1, Ikea loyalty customers will no longer receive 5 percent off on furniture and decor they purchase in-store, the company said in a press release. The discount was originally offered as part of Ikea's Family loyalty program, which gave customers exclusive officers, discounts on some delivery options, and a free hot drink at…

The True Cost of Loyalty: Why it’s Crucial for Retailers to Protect Loyalty Data
September 19, 2023 at 5:18 pm

Loyalty is big business. In the U.S., research has shown that there are over 3.3 billion loyalty memberships. Programs span across almost all markets, from supermarkets and restaurants to beauty and hospitality. For organizations, a loyalty program that resonates with consumers can set them apart from competitors. Last year, for example, Starbucks told investors that…

Life Time Delivers Omnichannel Personalization to its Fitness Community
September 12, 2023 at 12:49 pm

In episode 418 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Lyndsie Adams, former vice president of CRM and loyalty marketing, and James Nelson, director of marketing analytics at Life Time, a chain of athletic clubs in the United States and Canada. Listen in as Adams and Nelson discuss what omnichannel personalization looks like at…

Adidas Drives Global Loyalty Through Hyperlocal Member Experiences
September 4, 2023 at 1:19 pm

In episode 417 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Thomas Kirk, global loyalty strategy director, and Claudio Corti, global membership strategy senior manager at Adidas, the second largest sportswear manufacturer in the world. Listen in as Kirk and Corti discuss how Adidas collects customer feedback around its adiClub loyalty program (1:35) and how adapting…

How McDonald's is Meeting Consumers' Changing Digital Behaviors to Drive Loyalty
August 28, 2023 at 4:38 pm

In episode 416 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Deanna Hernandez, senior manager of digital offers and loyalty at McDonald's, the leading global foodservice retailer. Hernandez discusses her role and responsibilities (0:43), how McDonald's is evolving to match consumers' changing digital behaviors (1:40), and how digital engagement results in more loyal customers for…

Earning Loyalty With Value and Personalization
August 15, 2023 at 12:25 pm

Grocery loyalty programs enjoy widespread popularity. Our recent survey and report, Grocery’s Great Loyalty Opportunity, found that 70 percent of North Americans belong to at least one. And amid rising food costs, they’ve become more popular as consumers seek value (73 percent) and discounts (62 percent) from brands. Shoppers also have firm preferences about how to…