Leadership
October 13, 2017 at 10:09 am
The top three executives at HSN Inc. will step down after the retailer is acquired by Liberty Interactive Group, the parent company of HSN rival QVC. Bill Brand, Rod Little and Judy Schmeling, who served as co-CEOs at HSN for the past several months, won’t be staying on after the $2.1 billion stock deal closes, according…
October 11, 2017 at 5:37 pm
The Estée Lauder Companies has a new senior vice president and chief information officer. The company recently named Michael Smith to the role. He reports to Estée Lauder Executive Vice President and Chief Financial Officer Tracey Travis. Smith brings a mix of IT, commercial and functional experience to this leadership role. Using his experience, Smith…
October 11, 2017 at 5:32 pm
"My job is to learn and to grow and listen and build incredible teams of people that do so much more than I do."
October 11, 2017 at 5:11 pm
We were honored to catch up with Amanda Willinger, vice president, PR, digital and e-commerce at LAGOS. Amanda has an inspiring career path, beginning with her origins in the art world and rising through the ranks at LAGOS, a designer fine jewelry brand. This interview with Amanda features her thoughts on shifting consumer behaviors, LAGOS’…
October 11, 2017 at 3:20 pm
In 1995, when my original book, “The Nordstrom Way: Inside America’s Number One Customer Service Company,” was published, I never imagined that more than two decades later I’d still be chronicling and speaking to corporate groups about this iconic Seattle retailer. But the book became a best-seller, I became an international speaker, and my life…
October 11, 2017 at 2:13 pm
Beauty retailer Sephora has promoted Mary Beth Laughton to executive vice president of U.S. omni retail. Previously, Laughton was senior vice president of digital. “Mary Beth is a visionary and strategist with a deep understanding of how customers are evolving,” said Calvin McDonald, chief executive officer and president of Sephora Americas. “During her time at…
October 9, 2017 at 12:48 pm
In episode 113 of Total Retail Talks, recorded at Shop.org last month in Los Angeles, DSW's CEO, Roger Rawlins, and CFO, Jared Poff, discuss the footwear retailer's new brand mission, which is focused on building engaging customer experiences, distorting traditional assortment, enabling associate product knowledge, and improving operational execution. Rawlins and Poff provide details on…
October 2, 2017 at 1:55 pm
The Gymboree Corp. announced that it has successfully completed its financial restructuring and emerged from Chapter 11 as a new corporation under the name Gymboree Group, Inc. The children's apparel retailer exited bankruptcy with a reorganization plan that includes a comprehensive recapitalization that will eliminate more than $900 billion in debt and a reduced store footprint. …
September 27, 2017 at 2:04 pm
Luxury jeweler Tiffany & Co. has named Roger Farah as chairman of its board of directors, the latest management shakeup where outsiders have been brought in to give the iconic company a new vision. Farah was one of three directors that Tiffany agreed to add to its board. The pressure to add new board members…
September 20, 2017 at 3:56 pm
It may seem to be something of a cliché, but it's nonetheless true: now that communication is driven by social media and technology, many feel they can “say” anything that's on their mind, no matter how politically incorrect (a popular expression these days) the message may be. This is an issue that really touches all…
