Leadership
November 8, 2017 at 10:58 am
The world of retail was rocked last month when Toys"R"Us filed for Chapter 11 bankruptcy protection. Many took it as a bad omen or the proverbial “last gasp” of a dying industry. Headlines of a “Retail Crisis” permeated the news cycle and analysts poured over the reasons why — with most of the blame directed…
November 3, 2017 at 12:11 pm
"If you're a manager, teaching is 90 percent of your job. There's only one reason you hire someone, and that's because you can’t do everything yourself. If you're not prepared to teach, you just don't get it. And if you hire well, and if you teach well, those people wind up doing the job better…
November 1, 2017 at 2:31 pm
It’s not often that you get to hear from retail legends like Jim Sinegal, co-founder and director of Costco Wholesale Corp. That’s why I was so excited to attend his talk at SAP’s Retail Executive Forum, which was held in New York City earlier this month. And he didn't disappoint. Sinegal served as the CEO…
October 25, 2017 at 10:48 am
Part one of this series, Retailer Digital Disruption: Why an Organizational Shift is Needed Now, was featured in Total Retail's Fall print issue. Below is part two. As difficult as it can be, traditional retailers must re-architect their organizations through the lens of their customer’s complete user experience, embracing a seamless cross-channel point of view…
October 25, 2017 at 10:36 am
How inspired are your employees every day? Are they excited to serve each other and your customers, and nimble and ready to deal with the curve balls business undoubtedly will provide that day? Or are they not enthused about their work, their peers or their customers? More interested in their smartphones than in engaging with…
October 23, 2017 at 4:46 pm
If you want to be a showstopper in your market, then you must be innovative. Not only innovative — you must WOW prospective customers or clients with your amazing ingenuity. To be a showstopper, you must amaze people — not only amaze them with what you're offering them, but also amaze them with how you're…
October 18, 2017 at 4:51 pm
Retailers are going through major transformation to remain competitive and drive loyalty within their customer base. Digital business has caused many to struggle with customer experience, especially when it comes to providing that personal touch many retailers have developed over the years. However, with more data resources available than ever before, retailers are finding that…
October 18, 2017 at 2:30 pm
Moroccanoil has announced former Elizabeth Arden President JuE Wong as its new chief executive, effective immediately. Wong will be responsible for leading continued expansion in high-growth channels, such as travel retail and e-commerce, which will pave the way for an increasingly diverse omnichannel consumer experiences, the company says. Moroccanoil hopes that Wong’s global business expertise will…
October 18, 2017 at 2:18 pm
Sears Holdings said Monday that Bruce Berkowitz, the troubled retailer's second-largest investor, is leaving the company's board of directors, a departure that sent stock prices of the company's shares sharply lower. Berkowitz is the chief investment officer of Fairholme Capital Management, which reported in an Aug. 14 regulatory filing that it held approximately 28.9 million shares…
October 16, 2017 at 3:59 pm
A collection of the top tips featured in Total Retail’s magazine and e-newsletters this year, from content marketing to inventory management to merchandising, and much more.
