International Strategy

Had we not lived through it, could we ever have reasonably imagined that the entire world would shut down for even one day, let alone several months? If the pandemic had occurred just 10 years ago, the digital landscape then could never have supported the rapid and universal adoption of online services and products. With…

Retailers around the world are fascinated by the meteoric rise they’re seeing in global sales and payments. For years now, they've been trying to benefit from global markets and create e-commerce experiences that make consumers around the world feel like they're shopping somewhere right in their own neighborhood. The development of payments without borders is…

The pandemic-fueled acceleration of e-commerce led to record growth in domestic e-commerce sales in 2020. However, as domestic sales have grown, so have the number of cross-border e-commerce sales. According to Worldpay, 55 percent of online shoppers worldwide have purchased from another country in the last 12 months. The uptick in cross-border sales makes sense…

With the rapid increase in e-commerce given the pandemic, you may be considering expanding your online business beyond our U.S. borders. However, to successfully do that, you'll need to take a close look at the mindset and expectations of future customers. Even the biggest corporations have made expensive mistakes by missing the mark — e.g.,…

The challenges retailers are facing in 2021 aren't simply regional anomalies. From the economic instability and demand volatility caused by the COVID-19 pandemic to sustainability concerns from rising levels of waste, these obstacles exist on a global scale and will only continue to evolve in the years to come. Finding the right answers requires an…

2020 was difficult for many retailers, particularly for brick-and-mortar. However, for online retailers or those with online services, some of hardship of 2020 may have been alleviated somewhat. At the time of writing, it’s been predicted that there would 56 percent and 70 percent year-over-year increases in online sales in November and December, and a…

In recent months, e-commerce, particularly the third-party marketplace, has become the driving force for retailers as footfall in-store rapidly declines — with digital sales expected to rise a staggering 18 percent in 2020. Todays "virtual malls" have all delivered soaring revenue growth during the third quarter, fueled by the transformation of consumer shopping habits. E-commerce giants…

As the world begins its slow pivot from managing the COVID-19 crisis to recovery and now the long awaited reopening of economies, it's becoming clear that the period of lockdown will have a long-lasting and profound impact on the way global retailers sell and the way consumers shop. The customer journey — the path encompassing…

For U.S.-based e-commerce businesses looking to expand internationally, Mexico is an appealing option. Its consumer base is young and mobile savvy. Internet use and online shopping are on the rise. And based on a recent survey for ClearSale by Sapio Research, Mexican consumers’ customer experience concerns and expectations are similar in many ways to those…

The shift from brick-and-mortar to online retail has become a clear trend as small and medium-sized businesses (SMBs) pivot to keep up with rapidly changing regulations and consumer needs due to the COVID-19 pandemic. And, according to a new study from OFX of over 600 small businesses, SMBs aren’t stopping at simply shifting to online operations.…