In-Store Technology

In an effort to better connect its remote brick-and-mortar employees with company headquarters, beauty retailer Lush Cosmetics recently introduced a communication and workflow platform for its store associates and managers. The app-based platform is used as a vehicle for daily communications between the company's executives and its front-line staff in its stores. Lush uses the…

With the right tools, training and access to information, teams will be able to better assist shoppers and exceed their expectations.

Gen Zers are digital natives, and companies that provide them with the right tools can help improve business operations and efficiency.

While the traditional shopping experience is gone, a new era of retail has arrived, forcing businesses to look at digital solutions.

To succeed in the digital age and meet the cross-channel needs of shoppers, grocers need to adapt and apply emerging technologies.

A store of the future should always be customer-first, open to new experimentation, and have a fluid and dynamic support system, at least according to Albert Vita, director of in-store experience and visual merchandising at The Home Depot. Vita addressed the topic during a conversation with Zivelo CEO Healey Cypher at the National Retail Federation's…

In the retail industry, customer experience has always been important, but it's now vital to drive customer satisfaction, repeat business and store profitability. Improving customer satisfaction and dwell time drives more items in the shopping cart and enhanced profitability. There’s a growing demand for new technologies to help retailers improve operations, develop stronger connections with today’s…

People still want what brick & mortar can deliver them, especially when customer service is based on a single view of the customer.

In this episode of Retail Right Now, Joe Keenan offers five predictions for the retail industry in 2019, from a variety of sources.

The brick-and-mortar store is the customer touchpoint least supported by the explosion of retail technology and intelligence.