E-Commerce
February 28, 2022 at 3:41 pm
Merchants and brands say they’re entering the metaverse by releasing non-fungible token (NFT) projects or buying land in virtual worlds like The Sandbox and Decentraland. The reality is neither brands nor NFT owners are in the metaverse because it hasn’t been built. They're exploring digital worlds, sure, but we can't have multiple "metaverses." And as…
February 23, 2022 at 2:44 pm
History tells us that until a consumer hits “Buy,” they can easily change their mind or a competitor could snatch them away. At every step of the customer journey, a dozen brands are competing for their attention. That’s why you need to do everything you can to nudge potential customers along the path to purchase.…
February 17, 2022 at 6:26 pm
In this episode of Retail Right Now, Total Retail's Marie Albiges and Kristina Stidham discuss an article recently published by Total Retail Report, “The Foundation of D-to-C Growth is Changing — Radically,” authored by Calla Murphy, vice president of digital strategy and integrated marketing at Belardi Wong. The article discusses the new rules for direct-to-consumer…
February 16, 2022 at 4:30 pm
U.S. retail sales climbed to $649.8 billion in January, rising 3.8 percent over December 2021 and signaling encouragement and optimism for retailers in the new year. The U.S. Census Bureau's new sales numbers, released Wednesday, show that January spending was much higher than the end of 2021. From November to December, sales decreased by 2.5…
February 10, 2022 at 2:43 pm
If there’s one thing consumers want, it’s options. In the increasingly saturated and competitive e-commerce landscape, a person can generally find what they’re looking for across myriad channels, make purchases using their preferred payment method, and receive their orders when and where they choose. Short of supply chain issues currently thwarting these efficiencies, the possibilities…
February 9, 2022 at 6:19 pm
In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Brian McGlynn, general manager of e-commerce at Coveo, an artificial intelligence (AI) relevance platform that powers e-commerce experiences for search, navigation, recommendations, and personalization. McGlynn discusses his professional background that led to his current role, an overview of Coveo's business offerings, and what…
February 7, 2022 at 7:15 pm
In episode 335 of Total Retail Talks, recorded at the National Retail Federation's Big Show last month in New York, Editor-in-Chief Joe Keenan interviews Ken Natori, president of The Natori Company, a family-owned high-end women's fashion brand. Natori discusses the brand's heritage and its products, his career background before joining his family business, and the…
February 3, 2022 at 6:58 pm
In this episode of Retail Right Now, Total Retail's Marie Albiges and Kristina Stidham discuss an article recently published by Total Retail titled, “4 Ways to Stop Irritating Your Consumers in 2022,” authored by Pamela Erlichman, chief marketing officer at Jebbit, quiz software for capturing first-party data. The author writes that the online shopping experience…
February 1, 2022 at 12:46 pm
2021 was another banner year for e-commerce, but less kind to brick-and-mortar-reliant businesses. Some retailers are licking their wounds; others are counting their cash thanks to smart e-commerce moves and investments as shopping shifted heavily online over the past 18 months. What’s next? What’s top of mind for decision makers in the ecosystem, and where…
January 27, 2022 at 12:54 pm
We greet 2022 with hopes for a less turbulent year than the past two. With the onset of the New Year, there are several trends taking shape in the retail sector. Let’s take a look at five predictions and how they could impact the way we do business going forward. Data and Privacy Continue to…
