E-Commerce

Amazon has launched MyHabit.com, a site that mimics sites such as Gilt Groupe by holding brief online flash sales of clothes. Sales typically last 72 hours. The site launched with clothes from Doo.ri, Badgley Mischka and i.am clothing, the brand of Black Eyed Peas member Will.i.am. The site will feature photos and video of the clothing on models, the internet retailer said.

JoS. A. Bank Clothiers is now allowing international customers to place orders on its website, as the retailer can now deliver orders to customers in over 90 countries. The retailer will use a third-party provider to facilitate the checkout orders and to export and deliver the orders to international destinations.

Whether you just bought an airline ticket or a pair of jeans online, chances are an internet search preceded the transaction. Now Facebook hopes to make its vast web of online social connections another central ingredient in the complicated dance between retailer and consumer.

When Emily McNish shopped for jewelry online, she was overwhelmed by the options while searching for “gold necklace” on e-commerce sites or Google. Then she found a website called JewelMint that she lets shop for her.

We consistently see a strong correlation between customer experience ratings and important business outcomes, whether those outcomes are purchase intent, conversion, return visits (engagement) or some combination thereof. In support of the argument that engaging website visitors by creating more satisfactory experiences will deliver results to your organization, here's a compilation of recommendations on the most effective ways to make websites stickier:

Oprah Winfrey will be closing down The Oprah Store in Chicago by June. In addition, Oprah’s outlet at Water Tower Place will stop operations, and she'll also be shutting the virtual doors of her e-commerce store all by the end of May, in preparation for her farewell show. 

Williams-Sonoma announced that PBteen, a resource for home furnishings for teens and tweens, will now be available to Canadian customers for the first time through a partnership with FiftyOne Global Ecommerce.

Groupon has announced it won’t be buying ads on any media with Donald Trump’s name on it after rumors spread about the company advertising on Trump’s "The Celebrity Apprentice" TV show on NBC.

Ever since the first e-commerce website appeared, manufacturers have been smitten with the idea of transacting directly with consumers in the digital realm. However, some of their early attempts at online retailing offered poor customer experiences and didn't support their relationships with retailers. These days it's a different story.

For MEC (think the REI of Canada), the inability to simultaneously test pages or functionalities on its website led to a lot of head-scratching. Testing was a part of the cross-channel retailer's culture, but tests were run at different points in time. This often left MEC wondering whether the results of its tests were affected by outside variables (e.g., a holiday, free shipping promotion) unrelated to what it was trying to measure in the first place and, more importantly, if it was leaving money on the table.