Customer Service

With many people taking the mantra “You can’t take it with you” to heart these days, nonessential spending is predicted to increase 22 percent over the next five years. According to numerous psychological studies, spending money on experiences makes consumers happier than purchasing material goods. Retailers that embrace this change in consumer ideology will push beyond the traditional product and location…

CX is a complex, critical piece of every business, but there are four simple ways to ramp up your efforts and bring up your CX score:

Macy’s is testing artificial intelligence (AI) in 10 stores across the country. The department store chain is partnering with Satisfi for the “Macy’s On Call” app. Shoppers will be able to type in questions like, “Where are shoes located?” or “What floor is the bathroom?” and the bot will be able to respond. Macy's claims…

Starbucks announced sweeping changes to its benefits program Monday that will allow U.S. employees to choose from up to six different medical insurance providers instead of one. The company estimates the new options could save individual employees up to $800 a year by being able to choose a more customized plan. Employees who work 20 hours a…

Join us to discover what brands are doing to earn top rankings and learn the new, innovative ways they’re using digital gift cards.

On Monday, Costco took the final step in severing its 17-year relationship with American Express and began exclusively accepting Visa for credit card purchases at its stores. For more than 11 million customers, the switch meant cutting up their Costco-branded American Express cards and swapping them for a new Visa card issued by Citigroup. A transition…

Ace Hardware has the most satisfied shoppers among home improvement chains for the 10th year in a row, according to J.D. Power.

Moosejaw’s CEO will discuss the company’s culture and how it’s been able to develop life-long relationships with its customers.

“We’re like poker buddies,” says Richard Buonomo about Mario Mirabella, his personal shopper at Brooks Brothers as he searches the shop for the right ‘brownish button.’ “He is very picky and fussy,” says Mario, a second generation master tailor at the flagship store in New York. “But we make everything perfect. That’s what a personal shopper…

With the range of brands and products available today, consumers have an unprecedented number of options along their path to purchase, leaving retailers competing harder for consumer attention and pulling out all the stops just for a single purchase. It's important for resellers to work closely with retail partners to ensure retailers have the resources needed to connect with consumers successfully.