Creative

If you’ve ever struggled with how to effectively manage relationships with your vendors, following are some tips learned from the trenches of cataloging. Complaints About the Call Center The second hand on my watch swept past 12 ... again. I’d been on hold for 10 long minutes. Another music-on-hold tune began, and I realized I’d heard it already. I’d been on hold so long, the tape loop was repeating! As I listened, I imagined all the customers who had viewed my beautiful catalog, read my great copy, found a product they really loved, called—and now were hanging up in disgust at the

Product benefits and colorful food imagery are key ingredients to selling high-end “outdoor kitchens” Grills have come a long way since the tiny, round burners of old. In fact, today’s large, high-tech grills are known as “outdoor kitchens,” and buyers are spending huge sums to provide their guests with the best cookout experience possible. According to Jeff Ryan, a senior copywriter at Via and a 19-year veteran of L.L. Bean, today’s grill merchants need to point out benefits like stainless-steel construction, burner capacity and easy cleaning. To appeal to the modern grill market, Ryan says copywriters also should mention grill size; how

As a cataloger, you’re probably using digital photography for some, if not all, of your image creation. Digital photography offers great color and cost savings without the negative environmental impact of traditional film photography. Indeed, digital photography is fast and flexible. It helps you meet your customers’ changing preferences quickly, while shortening your time to market—whether you’re selling from a printed catalog or online. Is Technology the Problem? Early digital cameras were difficult to use, and quality was suspect. In a side-by-side film/digital test in the recently released Graphic Arts Technical Foundation’s (GATF) “Digital Photography Study,” the results show the latest generation of digital

All of my favorite catalogs (both business and consumer) regularly e-mail to me promotions or newsletters. It appears that today’s catalogers are taking e-mail communication seriously and devoting significant marketing efforts to regularly contacting customers and prospects. Indeed, a cataloger’s e-mail file is a valuable asset in building site traffic and sales. Following are nine tips to aggressively grow your e-mail list. Prominently feature on your Web site’s home page an invitation to sign up for e-mailed communications. Most catalogs offer a subscription for e-mail specials or newsletters; but they can be amazingly hard to find. Sometimes I have to scroll down below

Customers will expect to see perfect color online by the year 2002, according to analysts at Forrester Research. Catalogers who are finally feeling comfortable with computer-to-plate and digital proofs now are facing the daunting task of achieving color perfection on their Web pages. Today’s online shoppers are demanding more from their online shopping experience, including color accuracy. A study from PricewaterhouseCoopers and Media Metrix shows that 83 percent of online shoppers distrust the colors on their monitors. Yet 80 percent of respondents said accurate color was “very important” when buying clothing, cosmetics, home furnishings and art online. More importantly, 50 percent of

Cool design and real-life models keep the Journeys catalog on the cutting-edge of teen fashion Taking a cue from MTV, the networks are filling their schedules with reality-based TV, especially after the success of “Survivor.” It’s easy. You don’t have to pay actors, write scripts or spend for big-time special effects. Just turn on the cameras. Viewers seem to have great interest in seeing real people in front of the lens. And one company has taken that ball and run with it into the catalog space. Officials at Journeys, a retail chain with more than 400 locations, launched their catalog during the 2000 holiday

To say Sovietski Collection catalog has a unique niche would be an understatement. Indeed, a quick flip through its pages is like taking a whirlwind trip around the former East Bloc. Its product selection includes militaria, such as Soviet MiG pilot helmets and copper diving helmets, Russian submarine clocks, East German tank commander binoculars and field phones. There’s also hand-crafted Polish sabers and Czech walking sticks, Lomonosov porcelain tableware, Romanian crystal goblets and Russian-made woolen shawls. The catalog even features a genuine Soviet “Strizh” spacesuit complete with communications helmet and umbilical life-support interfaces. Sovietski sells merchandise and artifacts sourced primarily from Europe

Some companies are so effectively branded that to say their names is to speak of quality in the minds of many consumers. Mercedes, Armani, and Rolex are a few. Bose is another. For buyers of audio equipment, the name virtually guarantees top sound quality. According to catalog consultant Tony Cox, Bose’s brand may be one reason so many catalogs are prominently featuring the audio-equipment manufacturer’s Wave CD player. Says Cox, “Catalogers ride on the fact that Bose is a branded product with a great reputation.” Buying audio equipment without hearing it is similar to buying a car without driving it: You’d better have

Although no one seems to know all the details, the first mail order company for women’s “plus” sizes was apparently started about 75 years ago by a woman named Lena Bryant, as an outgrowth of her successful retail operation. Not Lane Bryant—Lena Bryant. That’s right, Lena. The name that has become synonymous with apparel for large women was apparently the result of a signmaker’s error. Rumor has it that Lena liked how “Lane Bryant” looked on the storefront and stuck with that name for her company. There are other interesting legends about the early days of the industry. For example, Lena Bryant’s initial mail

Pop over to the business section of your local bookstore, and you’ll find the shelves lined with dozens of books about branding. In addition, articles about branding abound in the business magazines, and a small army of consultants stand ready to lead focus groups, compile surveys, write reports, and make recommendations for branding your catalog. But if you’re like most of the start-up catalogers with which our firm, Olson, Kotowski & Co., has worked over the years, you’re probably chronically short of two things: time and money. Fortunately, forging a unique brand identity isn’t all that difficult or expensive—if you apply a little