Creative

There’s a ton of power to be had from “speaking personally” to a prospect or customer. Writing copy that touches consumers personally connects to those who otherwise might not pay much attention to your catalog or Web site. Writing to them just as you’d speak to them — one on one and as a trusted friend or colleague — breaks down the barrier that often exists between you and all but your most zealous customer. The fatal flaw of writing impassively or impersonally shows up more dramatically in direct mail than in catalog. With your catalog, you at least have photos to support the

Osborne Wood Products positions its catalog as a full-service resource for woodworkers and artists, be it layman consumers looking for products to spiff up their homes or interior designers looking on behalf of their clients. With a few improvements and alterations, this catalog can attract an even broader audience and increase response. Front Cover There are several elements of the catalog’s front cover that give it a workbook appearance, from the holes punched near the spine (suggesting this is a reference tool to draw on time and again) to the photo of woodworking hands. The cover photo, positioned slightly askew with tape willy-nilly along

Say what you will about this wonderful trade we call the catalog/multichannel business, but whichever way you spin it, you can’t go very far if you’re unprofitable. That’s why above all else — the marketing, the merchandising, the creative, the e-commerce, etc. — we’re most interested in helping our readers make more money. So we bring you our annual binge of tactics and tips extracted from all of this year’s issues of Catalog Success, our weekly e-newsletter Idea Factory and our biweekly idea exchange e-newsletter, The Corner View. Our editorial staff went through every article we’ve produced this year to give you a nice,

In a session during the recent NEMOA conference in Portland, Maine, that had catalogers ducking for cover, Bill LaPierre, senior vice president of the Millard Group Inc., list brokerage division, provided a veteran’s critique of several catalogs he recently observed and of the catalog/multichannel business at large. His overall finding? Today’s catalogs are boring! LaPierre pulled no punches as he picked apart catalogs, referring to them as “tofu” (lacking in flavor) or “steak” (full of flavor), though he found plenty more tofu than steak. He provided tips primarily focusing on creative design. * Adapt, make timely changes to your catalog. LaPierre praised Cuddledown’s

Hollywood Gadgets has a wonderful assortment of products. Unique and interesting, it’s a catalog you know will do well if you can get it opened and perused. Therein lies the challenge. This catalog is filled with potential, but undertapped opportunities. Front Cover Perhaps with all the best intentions, this cata-loger may feel it has worked hard on the front cover, but is it also working smart? A lot of people might applaud putting the product in a lifestyle setting, but is that enough? Is it compelling? Dramatic? Emotional? Relevant? Differentiated? If you put your hand over the logo, would you know whose catalog it was? The cover

It’s not evident at quick glance which copy goes with which product. To improve this, I recommend the following: 1. Use black type for keys (a,b,c, etc.) to tie products into copy blocks. Black is much easier to read than reverse type in color. I’d also suggest black or an easier-to-read color, such as dark blue, for lead-in lines on the copy block for the same reason. 2. Be more consistent about the placement of copy and product. Customers expect copy to be under the photos — much as they see in newspaper captions. But Hollywood Gadgets puts copy blocks above, below and to

In a session during last week’s NEMOA conference in Portland, Maine, Lois Boyle, president/chief creative officer at catalog consulting firm J. Schmid & Assocs., said that the customer experience is the key factor in developing a successful catalog company. Stressing that in today’s world you’re more in competition with consumers’ time than with their pocketbooks, Boyle provided a few ways to help your catalog break through the clutter of everyday life. Included below are four of those tips: 1. Develop a schemata (customer’s frame of reference). Calling it the “curse of knowledge,” Boyle said that many catalogers know too much. “We get so close

Lillian Vernon, a Virginia Beach, Va.-based cataloger and online retailer specializing in household, organizational, children’s and fashion accessory products, has gone back to its roots in search of future success. The company’s catalog has reverted to its more unique dimensions, 8 inches by 8 inches, after a four-year departure. The 56-year-old multichannel merchant first introduced the square format in 1986, but in recent years had been using the more common 8 inches by 10 inches format. “It was such a well-known format for the core book that we wanted to return to it,” says Vice President of Marketing John Buleza. “It’s kind of in

Bluewater Books & Charts is a 104-page consumer catalog that offers navigational charts, instruments and gifts to the nautical community. In addition to the catalog, the company operates two retail stores and, of course, a Web site. I suspect this catalog markets to high-income shoppers willing to spend a great deal of money on their hobby-based lifestyle, and Bluewater needs to capitalize on this with a design that’ll make sailing enthusiasts want to part with their dollars. But the Bluewater catalog is as predictable as a nautical chart in its careful organization. Let’s look at some specific problems as well as some creative solutions that

Remember those old TV announcements, “It’s 10 p.m., do you know where your children are?” Those have come to mind lately as my son Marc, 17, enters his senior year in high school. He, my wife and I have hit the ground running searching for colleges. Like any parent, to me it seems like he grew up practically overnight. But it’s the college search thing that’s really hit home with me lately — namely, that a generation has passed. This column isn’t about him; it’s actually about my generation. See, my thought process seems to naturally flow from this, “Wow, you’re growing up; you’re