Content Marketing

What We Mean by โ€˜Social Commerceโ€™ Needs to Change; Letโ€™s Clarify the Definition
April 24, 2019 at 11:20 am

There arenโ€™t many conversations I have where Iโ€™m not asked a variation of this question: โ€œWhatโ€™s the future of social commerce look like?โ€ Before I even answer, though, I level-set on what social commerce means. The term โ€œsocial commerce,โ€ it seems, has become shorthand for โ€œmaking an Instagram feed shoppable.โ€ And so I spend aโ€ฆ

Lessons in Supply Chain Transparency, CX, and Business Growth From The Bouqs Co.
April 17, 2019 at 3:04 pm

Have you ever thought about where the flowers you purchased came from? This is one of the many questions that John Tabis, co-founder and CEO of The Bouqs Co., works every day to answer through his innovative online floral company. Bouqs is a direct-to-consumer brand that sells flowers from eco-friendly, sustainable farms, and sources stemsโ€ฆ

The Smartest Ways to Build Trust With Your Customers Online
April 17, 2019 at 12:15 pm

Good relationships, including the ones between a business and its customers, are built on trust. Consumers need to feel confident that they're being told the truth and that a companyโ€™s products will match up to its claims. Furthermore, in todayโ€™s cyber society, many customers are highly concerned about the safety and security of their privateโ€ฆ

Mastering Context: The New Digital Frontier
March 19, 2019 at 11:33 am

As brand marketers, we often believe weโ€™ve seen the apex of new and unique ways to reach consumers as well as the levels of personalization a product can offer. As a brand marketer and digital strategist at Mars for eight years before joining Salsify, Iโ€™ve seen the struggle to maintain brand identity and relevance firsthand.โ€ฆ

What Anheuser-Busch InBev is Doing to Grow Digital Awareness, Sales
March 11, 2019 at 1:09 pm

In episode 186 of Total Retail Talks, Total Retail Executive Editor Joe Keenan interviews Carolyn Littlefield, senior director of e-commerce at Anheuser-Busch InBev. Listen in as they discuss the steps AB InBev is taking to grow its digital business, including the role content plays in that initiative. This episode was recorded live at Groceryshop inโ€ฆ

Content Management for the Sake of Customer Experience
February 14, 2019 at 3:34 pm

โ€œContentโ€ is by far one of the most-used buzzwords today. But what does it really mean? From product information to content marketing, there are numerous steps in the content supply chain that can get lost in the shuffle. Most companies, both large and small, know they need a content strategy, though many may be unsureโ€ฆ