How Tiffany's Changed its Image to Engage Millennials, Spark Customer Loyalty
August 8, 2018 at 11:34 am

Tiffany’s is a compelling example of an iconic 181-year-old brand that blends its historic past with cutting-edge trends and themes that cater now to a younger demographic, aiming to restore some of its lost radiance. By targeting millennials and using a heavy dose of social media and digital marketing, Tiffany’s has found new life that has…

Product Quality Trumps Price for Consumers, Study Finds
July 26, 2018 at 12:17 pm

As brands and retailers endeavor to unlock the mystery surrounding consumers’ shopping habits and behaviors, the question of product quality vs. price comes into sharper focus. According to recent research from technology company First Insight, consumers are increasingly choosing quality. In fact, 53 percent of consumers who responded to a First Insight survey said product quality was the…

Report: Amazon Planning Holiday Toy Catalog
July 6, 2018 at 11:42 am is planning to publish a holiday toy catalog in an effort win the toy business that has come up for grabs after the demise of Toys“R”Us, according to a report in Bloomberg. People familiar with the strategy told Bloomberg that the catalog will be mailed to millions of U.S. households and handed out at Whole Foods locations, the grocery…

Tapping Into the Power of Physical Signage for Retail Businesses
June 6, 2018 at 11:34 am

Signage is something the average customer doesn’t think about when pulling up to a store, but without it, most customers wouldn’t know whether they were in the right place. From a business perspective, getting your signage right requires more than merely making it visible. How to Make the Most Out of Physical Signage Physical signage,…

Best Buy Introduces New Logo Based on Blue-Shirt Experts
May 11, 2018 at 2:40 pm

The yellow price tag isn’t going away, but it’s no longer front and center in an updated logo Best Buy revealed this week. The first refresh of the logo in nearly three decades is part of a new marketing strategy as the electronics chain increasingly focuses not just on products and prices, but also the value…

Walmart Tests New Employee Dress Code at Stores
April 24, 2018 at 9:49 am

Walmart is testing a new dress code that gives employees more freedom in what they can wear on the job. Under the pilot program, which has been rolled out to fewer than 100 stores, workers can wear solid color blue jeans instead of khaki-colored or black denim pants. They also can wear a solid-color shirt of…

How Politics and Hashtags Changed the Face of Retail
March 16, 2018 at 9:40 am

Political polarization, voter tribalism, and more recent and fervent social movements like #grabyourwallet, #MeToo and #TimesUp have changed the face of brand engagement and consumer loyalty in the retail category, according to new consumer values and insights identified in the Brand Keys 23rd Customer Loyalty Engagement Index® (CLEI). The annual survey conducted by the New…

Betting Against Mass Luxury and Building a Niche DNA
February 21, 2018 at 10:20 am

The luxury market has undergone significant changes over the last couple of decades as investors have discovered the new gold mine: small and medium-sized luxury businesses with impressive profit margins. Totally lacking operational efficiency and appetite for big expansion, those businesses were focusing on one thing only: developing outstanding products. Family run for generations, these…

What L.L.Bean's New Return Policy Means for the Brand
February 16, 2018 at 10:24 am

In this episode of Retail Right Now, Total Retail's Joe Keenan and Caitlin Sullivan discuss L.L.Bean's decision to change its famously generous return policy, the implications it may have on the brand, and what it means for its competitors.

Top Women in Retail 2018: Kendra Scott, CEO, Designer and Founder, Kendra Scott
January 23, 2018 at 11:56 am

Total Retail and sister brand Women in Retail Leadership Circle (WIRLC) are proud to present our eighth annual list of the Top Women in Retail. This year's list features a who's who of top female executives in the retail industry. Take advantage of this opportunity to learn more about some of the brightest minds and leaders retail has to offer.