Artificial Intelligence (AI)

When OpenAI brought in advertising leadership in late March, it signaled that monetization was imminent. Days later, ChatGPT confirmed the rollout of ads, marking a rapid shift from experimentation to execution. At the same time, artificial intelligence platforms are moving earlier in the customer journey. Consumers now use large language models (LLMs) to research products…

At some point in business growth, a retail catalog becomes too large to manage the same way. More products enter the system, supplier input becomes uneven, and the team looks for control without adding people every time the assortment grows. With artificial intelligence now part of almost every automation conversation, it naturally enters this one…

A small business’s greatest competitive edge is its personal touch. Its connection with customers and unique brand story is one that big-box retailers can’t replicate. However, small business owners are stretched thin, trying to manage everything from product to marketing. That’s why artificial intelligence has been a life saver. It’s the answer to getting more…

E-commerce is moving at a breakneck pace. To keep up, retailers are plugging in artificial intelligence tools and third-party platforms faster than ever. When you use an AI tool to manage your data or a platform to handle your sales, you aren't just buying a service, you're entering a partnership where the risks are shared…

Retail leaders have spent the better part of three years running artificial intelligence experiments. Smart shelf analytics here. A dynamic pricing engine there. A conversational bot standing in for customer service agents on the overnight shift. The results have been encouraging, sometimes even impressive, and the industry has responded with enthusiasm. But enthusiasm, unchecked by…

Every day, thousands of people are searching and reading about your company. About your team's expertise. Learning from guides and marketing collateral. These actions have been building trust in your brand. All without ever clicking through to your website. A manager in need of help with chatbot implementation might take their questions to an artificial…

We're moving rapidly into the era of agentic commerce — a shift in which AI-powered digital agents shop, compare, and purchase on behalf of consumers, making the transaction itself nearly invisible. Rather than manually browsing websites, filtering options, and navigating checkouts, customers increasingly delegate these tasks to smart assistants that handle the entire purchase journey.…

For the past two years, much of the retail artificial intelligence conversation has centered on e-commerce — personalization, chatbots and, increasingly, agentic commerce. The assumption has been that the most advanced applications of AI would emerge where digital interaction is richest. However, some of the most disciplined, and potentially most impactful, uses of AI in…

Artificial intelligence in retail, especially agentic AI, first seemed to promise a leap forward in customer experience. In 2026, though, AI is likely to have the most influence on customer behavior. We’re already seeing behavior shift in ways that are pushing retailers to rethink their discovery, partnership, and channel strategies. In this article, we’ll look…

Today’s marketers are integrating generative artificial intelligence solutions across workflows, automating key components of campaign creation and orchestration. And they're seeing results in record time. However, the next era of AI-enabled marketing strategies will not be centered on automation. Tomorrow’s marketing leaders will be focused on building agentic AI solutions that can handle complex workflows…