Artificial Intelligence (AI)

Shoppers are used to opening their wallets during Black Friday, Amazon Prime Day, and the annual or semi-annual sales they’ve come to know. However, amid looming tariffs and ongoing economic uncertainty, shoppers are making changes to their usual patterns. In fact, 83 percent expect to adjust their shopping habits due to tariffs, according to a…

While artificial intelligence is infiltrating into e-commerce, agentic AI is the one area it's perhaps noticed the most. The pace of change on this front is almost too fast to keep up with. AI agents are being developed to assist in the buying journey and provide end-to-end solutions that can complete a purchase for customers.…

With the Q4 holiday season critical for most consumer-focused retailers, there's still time to make some additions to the e-commerce technology stack. And in a year with the rollout of so much commerce-focused artificial intelligence (AI), online retailers should be considering conversational commerce technology. Despite all of the hype around AI, the technology is delivering…

With deeper pockets, broader visibility, and more resources, big-box retailers have held a distinct advantage over smaller, specialty retailers. Artificial intelligence is changing that by leveling the playing field and putting greater reach and opportunity into the hands of smaller specialty retailers. Today, category-specific stores such as independent ski shops or regional jewelry boutiques can…

Peak season already pushes supply chains to their limits, but heightened consumer demands and disruptions are making today’s e-commerce landscape even more of a challenge. To remain competitive, brands are turning to artificial intelligence-powered logistics providers to ensure packages are delivered with speed, transparency and accuracy. Leveraging key brand data to learn and adapt in…

Walk into a retail store today and you’ll notice something different: a sense of connectedness, immediacy, and possibility humming beneath the surface. At the heart of this transformation is a new class of technology: artificial intelligence agents quietly reimagining how retail gets done, from the stockroom to the sales floor. AI in retail isn’t new,…

It’s no surprise that consumers are becoming more reliant on generative artificial intelligence tools. The emerging technology is rapidly becoming a go-to solution for everyday tasks, from managing schedules and paying bills to serving as an expert shopping companion that can find products and scope out deals. A recent survey of nearly 900 consumers conducted…

Retailers today are under more pressure than ever. Labor shortages are tightening staffing capacity, third-party vendor networks are growing increasingly complex, and compliance demands are rising in both volume and complexity. HR, finance and operations professionals without specialized compliance training are being asked to manage insurance verification, monitor documentation, and maintain audit readiness under tight…

At this point, your brand has likely implemented an artificial intelligence tool, or five, in hopes of achieving better campaign performance, predictive targeting or dynamic creative, just to name a few. It’s clear that AI is dominating industry conversations and has proven to be a valuable asset to marketing teams. But AI tools are only…

I grew up in a small town in rural Canada, where my parents ran a retail store. We knew nearly every customer — what they bought, how often they came in, and what mattered to them. That intimate understanding allowed us to offer deeply personal service. Today, retail marketers have the potential to recreate that…