From the NRF BIG Show: The Magic of Disney Inside a Retail Space

Led onto the stage by Mickey and Minnie Mouse, there was no mistaking that Stephen Finney was from the Disney Store when he made his entrance to give the keynote speech at this week's National Retail Federation BIG Show in New York City. The senior vice president of global retail operations for the media and entertainment company was there to talk about Disney's brick-and-mortar stores, and in particular, the role technology has played in the transformation of the stores from mere retail spaces to “imagination parks.”