The 2014 Retail Equation: Big Data + Talent Analytics = Retention + Performance
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The retail industry has always sought to slow the spinning revolving door; trained employees exit and untrained new hires enter. Big retailers were some of the earliest adopters of hiring technology that looked beyond the résumé and into the core behaviors that drive work habits. One such store is Michaels, which brought talent science into the hiring process in 2003. Considering that the average Michaels store contains 40,000-plus different products in a mammoth retail space, the task of keeping over 1,000 locations fully staffed with quality employees is a top priority.
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Dr. Jason Taylor
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