The 2014 Retail Equation: Big Data + Talent Analytics = Retention + Performance

What are the ingredients in a standout retail employee who delivers a great customer experience? First, he/she has been on the job long enough to be knowledgeable about the products. Second, he/she has the mental and emotional assets to sell the products. Let's call the first trait job retention, and the second trait job performance. A retailer needs employees with both traits to maximize store productivity and keep hiring expenses under control.