How to Boost Sales Through Cross-Selling and Upselling, Part 1 of 2

9. Offer discounts on one item when you buy another. This upsell technique is used effectively by Amazon, Dell’ Arciprete noted. Amazon has gotten its customers trained to reach the $25 threshold needed for free shipping, he said.

10. Provide an online glossary. This is a tool that many online retailers aren’t using, Dell’ Arciprete pointed out, but should. It’s a way to make sure your customers are aware of what every term on your site means.