In this way, reps can build strong relationships with customers. Says Tara Roth, a company spokesperson, “Without those human touches, our customers’ experiences become de-personalized, and that’s not what we’re about.”
Online Operations
The cataloger translates this customer-centric approach to its Web site, landsend.com. It offers several Web applications, including:
Lands’ End’s Strategic Advantage
In this way, reps can build strong relationships with customers. Says Tara Roth, a company spokesperson, “Without those human touches, our customers’ experiences become de-personalized, and that’s not what we’re about.”
Online Operations
The cataloger translates this customer-centric approach to its Web site, landsend.com. It offers several Web applications, including: