Ann Olson, vice president of sales and service, agrees, adding: “We see customer service as a strategic advantage.”
Applicants for call center rep positions, for example, are first interviewed on the phone. “We want to hear how they sound, how friendly they are, their tone of voice, etc.,” says Irish.
Lands’ End’s Strategic Advantage
Ann Olson, vice president of sales and service, agrees, adding: “We see customer service as a strategic advantage.”
Applicants for call center rep positions, for example, are first interviewed on the phone. “We want to hear how they sound, how friendly they are, their tone of voice, etc.,” says Irish.