Customer Satisfaction Dropped on Cyber Monday

Customers shopping online over the weekend following Thanksgiving were more satisfied than they were on Nov. 25, a/k/a “Cyber Monday,” according to a survey of more than 36,000 e-commerce Web site visitors, conducted last week by online customer satisfaction research firm ForeSee Results. Cyber Monday has come to be known as the e-commerce answer to the retail shopping madness of “Black Friday,” the day after Thanksgiving when most U.S. retailers run huge sales to get a jump on the holiday selling season.