Conquering the perils of perishables for 85 years

By Gabrielle Mosquera

Technology Quickens

On the home front, business kept expanding. Spurred by customer demand, Omaha Steaks opened its first retail store in Omaha in 1976, and in 1985, that division took a step out of Nebraska to Houston, TX (there currently are 75 Omaha Steaks retail stores across the United States).

In 1975, the company opened its first inbound call center, and then added an outbound telemarketing department three years later. In 1979, it became one of the first companies in the country to offer a toll-free customer service number.