Industry Eye: Case Study - Monitoring Service Keeps DollarDays International Running 24/7
With its own IT team in place to handle errors in-house, DollarDays uses Dotcom-Monitor's external agents to alert it when issues arise. Dotcom-Monitor alerted the DollarDays IT staff when there was a problem with the company's servers in New Jersey not long ago, for example. After immediately contacting the people in charge of the servers, DollarDays got the problem resolved within minutes instead of taking hours to figure it out on its own.
Fragile Environment
"The internet is so fragile," Joseph notes. "It can go down if the electricity in our area goes out, if there's a major storm that pulls everything off. Our servers are in New Jersey, and we're here in Arizona. So if they have a storm in New Jersey, we can go down. With the internet, there are all kinds of places around the country that can go down for us."
As it continues to grow, DollarDays plans to increase the frequency with which its website and shopping cart are tested. At every five minutes for now, the next step is to go to every minute. "If we can get an issue fixed within a minute rather than five minutes, that's a huge difference," says Joseph. "It's probably where we need to go next — to lessen the time it takes for us to find out." ROI
- People:
- Marc Joseph
Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
