An Omnichannel Truce Between Online and Physical Retail
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Freely helping customers without favor for where the final transaction occurs prioritizes their needs and builds stronger customer loyalty.
3. Delivering personal shopping experiences: Imagine a level of service where a customer walks into a store and is greeted by name. Through a short series of questions by a sales associate, the customer is brought product options that readily meets their needs within minutes.
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- Warby Parker
April Dunford
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