7 Strategies to Upgrade Call-Center Performance, Part 1 of 2

3. Customer Interaction Hub (CIH). Provide your call-center reps a 360-degree view of customer interactions through nonphone channels, the whitepaper advises. Such integration with nonphone channels gives a complete view of customer interaction across all channels, allowing phone agents to start where customers left off in their previous interactions for optimal customer experiences and contact center efficiencies.