7 Strategies to Upgrade Call-Center Performance, Part 1 of 2

The rise of electronic communications between businesses and customers over the past decade-plus, albeit a productive one, has resulted in at least one negative side effect: Call-center customer service has suffered. With that in mind, a recent whitepaper from the multichannel customer service and knowledge management software provider eGain, 7 Innovations to Reinvent Phone-Based Customer Service, offers seven fresh approaches to optimizing performance in the call center.