7 Strategies to Upgrade Call-Center Performance, Part 1 of 2

This week, in the first part of this two-part series, we’ll present the first four of these strategies. Then check back next week for the rest.

1. Voice over Internet Protocol (VoIP). The benefits of implementing VoIP technology in your call center include the following, according to the whitepaper:

* cost savings from combining the phone and data infrastructure;