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Amit Kumar
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6. More customers mean more customer service. Prepare for an increased volume of emails, phone calls and live chats from stressed holiday shoppers. You might consider bringing in some temporary help, creating FAQs, and preparing some ready responses to emails, live chats and phone requests. Above all, make sure your contact information is correct and displayed prominently on your site (the upper right-hand corner of your site is generally the best spot). Ensuring that you still deliver the highest levels of customer service will go a long way towards making customers happy this holiday season.
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