5 Ways Customer Experience Management Will Evolve in 2015
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Nate Barad
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3. The Internet of Everything goes mainstream. While the Internet of Things has been buzzing for a while, only a handful of companies are translating this connectivity into exceptional customer experiences. In 2015, the systems that collect the massive data output from connected devices will finally sync with customer experience management platforms. We'll see smart devices in the home trigger integrations between social profiles and physical advertisements, providing a seamless customer experience across devices.
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Nate Barad
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