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8. Reduce customer service calls. As you know, many customers call simply to ask about the status of their orders. Many of these inquiries can be reduced by using e-mail to inform customers about their order status.
An initial e-mail from you could confirm receipt of the order, particularly for orders received by mail, fax or e-mail. Provide an expected shipment date.
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- Companies:
- Lett Direct Inc.
Bob Josephson
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