Today on Total Retail

Coach Inc. Rebrands as Tapestry
October 12, 2017 at 11:52 am

Fashion company Coach, Inc. has rebranded itself as Tapestry. Over the last few months, Coach has worked to diversify the business, acquiring brands such as Kate Spade and Stuart Weitzman. The New York Times reports the new name is intended to better express Coach's new shape as a multibrand entity with a variety of unique…

Retailer of the Year: Barry Beck, Founder and COO, Bluemercury
October 11, 2017 at 4:02 pm

Since founding Bluemercury 18 years ago with his wife, Marla, Total Retail’s 2017 Retailer of the Year Barry Beck’s leadership has helped the brand become one of the fastest-growing retailers. Under his leadership, Bluemercury has grown to nearly 200 stores (it grew its store count by more than 50 percent in 2016), has operations in more than 30 states, and employs nearly 2,000 people. (Bluemercury was acquired by Macy’s in 2015 for a reported $210 million.) Learn more about Barry Beck in this wide-ranging interview.

The Never-Ending Relevance of ‘The Nordstrom Way’
October 11, 2017 at 3:20 pm

In 1995, when my original book, “The Nordstrom Way: Inside America’s Number One Customer Service Company,” was published, I never imagined that more than two decades later I’d still be chronicling and speaking to corporate groups about this iconic Seattle retailer. But the book became a best-seller, I became an international speaker, and my life…

A Chat With Amanda Willinger, VP, Digital and E-Commerce, LAGOS
October 11, 2017 at 5:11 pm

We were honored to catch up with Amanda Willinger, vice president, PR, digital and e-commerce at LAGOS. Amanda has an inspiring career path, beginning with her origins in the art world and rising through the ranks at LAGOS, a designer fine jewelry brand. This interview with Amanda features her thoughts on shifting consumer behaviors, LAGOS’…

Gap is Selling Subscription Boxes for Baby Clothes
October 12, 2017 at 9:38 am

This week, Gap announced it would test the market for subscription services. Yahoo Finance reports the apparel company's baby division has rolled out a subscription box offering. It's been reported that Gap initially offered the service with a limited number of loyal customers, and over time it has been expanded to a larger audience and…

Connected Devices: The New Route to Personalization
October 12, 2017 at 12:20 pm

The future of retail? Personalizing the customer experience. It may seem obvious, but not all retailers are as tech savvy as they need to be to catch the attention of today’s millennial and Gen Z shoppers. For many retailers, the smartphone strategy was first. The industry advice was that retailers had to be at the…

In the Fast-Paced World of E-Commerce, it Pays to Slow Down
October 12, 2017 at 11:16 am

In today’s fast-changing landscape, retail brands face an escalating number of challenges, from shifting consumer behaviors to the imperatives of digital transformation. In years past, many would consider multichannel as just having a brick-and-mortar store and an online presence. Today, retailers must adopt more robust multichannel strategies and deliver a cohesive brand experience to remain…

How AI is Helping Answer 3 Critical Questions in Retail
October 12, 2017 at 10:17 am

Artificial Intelligence (AI) is noticeably making a difference in how we live and work. Search engines predict words and translate text, social media connects people, smart appliances respond to ambient conditions, and public transportation is becoming autonomous. Similarly, the retail industry is set to unleash fascinating possibilities by embracing AI. Imagine the retail value chain…

Amazon Launches Monthly Prime Student Service
October 11, 2017 at 10:24 am

Amazon.com is attempting to attract more more students into its lucrative Prime loyalty program. The retailer announced a new offer for college students: $5.49 monthly subscription plan bundled into a free six-month trial offer. So essentially anyone with an .edu email address can get Amazon Prime free for six months, after which they can elect…

Connected Consumers Are Willing to Spend More
October 11, 2017 at 11:45 am

Despite the traditional retail industry being beset by online competitors and margin pressure, here’s a bit of good news from a recent Capgemini report: More than 80 percent of consumers are willing to pay more for a better experience. However, that same study found that while 75 percent of organizations believe themselves to be customer…