This video features a session with Quendrida Whitmore, executive coach and leadership consultant, titled "The Accountability Advantage: Proven Steps to Build a Culture of Trust, Ownership, and Results" from Total Retail Tech in Atlanta earlier this month.

Coach Quen reframes accountability from something leaders fear into something teams embrace. She offers a blueprint for how retail leaders can foster high-performing cultures rooted in clarity, trust and consistent follow-through, without resorting to micromanagement. Through real-world examples and practical strategies, Whitmore explained how to:

• Set clear expectations.
• Turn difficult conversations into development opportunities.
• Model the behaviors you want to see.
• Empower your teams to take ownership and drive results.

Check out this video to learn tools to lead with confidence and cultivate a culture where accountability is not only expected, but energized.