This video features a panel discussion between Karen Etzkorn, chief information officer, QVC Group; Angela Clark, vice president of digital, Patagonia; Sneha Narahalli, vice president, head of product and UX, Sephora; and Jeff Haddox, chief technology officer of Omni Retail Enterprises, from Total Retail Tech in Atlanta last month. The panel was moderated by Janet Sherlock, founder and CEO of Org.Works.

As retail organizations evolve to meet new customer expectations and digital demands, the structure and dynamics of teams must evolve with them. This session explored how modern organizational design unlocks improved performance, fosters innovation, and drives cross-functional alignment. The discussion covered strategies for breaking down organizational silos, building agile teams, and aligning talent with business priorities. Learn how these leading retail organizations are rethinking roles, leadership models, and collaboration frameworks to create high-impact teams that are equipped to navigate constant change and deliver meaningful results.