When clients come to me with questions about starting a catalog, invariably the subject of creative development comes up. Should it be their internal creative department despite its limited knowledge of catalog development; their agency, which really knows the business; or someone else entirely?
My answer to those questions always is this: Choose designers who specifically know the mail order catalog market. Why? Consider the following:
A catalog used to generate sales via mail/Internet ordering is a very different animal from a branding vehicle. It may look similar, but companies that create mail order catalogs know exactly how to build a catalog that not only builds your brand, but also sells your product. That’s the key difference: what looks simple actually is highly specialized and technical. Beautiful doesn’t always sell, and catalog design companies know how to generate sales.
• They understand the key drivers of stimulating response.
• They also understand the budgetary constraints that separate mail order from brand building.
How To Start, Who To Choose
If you’re entering the catalog arena for the first time, you’ll likely have a limited testing budget and no time to figure out how to build a mail order catalog on your own.
A catalog marketing agency, especially one with specific knowledge in your category should be a core member of your startup team. Start by contacting a number of catalog agencies and invite them to develop creative concepts for you. You’ll immediately see who gets your business and who doesn’t based on their comps.
In choosing an agency, look for one that does all facets of the catalog production process, from photography to layout and design, and even prepress (or pre-media as it’s often called now). That gives the agency a major stake in the process and provides you with complete accountability.

Jim Gilbert has had a storied career in direct and digital marketing resulting in a burning desire to tell stories that educate, inform, and inspire marketers to new heights of success.
After years of marketing consulting, Jim decided it was time to “put his money where his mouth was" and build his own e-commerce company, Premo Natural Products, with its flagship product, Premo Guard Bed Bug & Mite Sprays. Premo in its second year is poised to eclipse 100 percent growth.
Jim has been writing for Target Marketing Group since 2006, first on the pages of Catalog Success Magazine, then as the first blogger for its online division. Jim continues to write for Total Retail.
Along the way, Jim has led the Florida Direct Marketing Association as their Marketing Chair and then three-term President, been an Adjunct Professor of Direct and Digital marketing for Miami International University, and created a lecture series, “The 9 Immutable Laws of Social Media Marketing,” which he has presented across the country at conferences and universities.