Liz Kislik

For this very special report, we chose what we believe to be the three most crucial and timely and important topics in operations and fulfillment for multichannel merchants today.

Tired of reading about what a tough year it’s been for so many businesses across the board? Frustrated with your own results? Scared about the economy? Whether or not you’re struggling as much as others, here’s a little tonic: our annual best-of feature, in which we’ve pulled what we believe to be the 50 best and most implementable tips of the year from Catalog Success magazine as well as our weekly e-newsletter, Tactics & Tips. There’s nothing fancy here. Each paragraph is taken from a particular story that’s referenced, so you can turn or click back to reread the full story or act on

Below is a comprehensive list of all the articles published in Catalog Success magazine in 2007. If you would like to view stories by issue date, click here. You can also use the Article Archive to search by keyword or topic. CATALOGER PROFILES Cover Stories Chinaberry: “Reinventing the Wheel” by Paul Miller, January After 5/Surf to Summit: “Kayaking and Cocktails” by Paul Miller, February Patagonia: “Shiny Happy People” by Matt Griffin, May Garnet Hill: “A Natural Issue” by Carolyn Heinze, June Fair Indigo: “Playing Fair” by Paul Miller, August The Nailco Group: “More Than Skin Deep” by Carolyn

Whether you’re just embarking on disaster planning or looking to update the plans you already have, consider the following. 1. Designate a readiness team or individual coordinator to make lines of responsibility clear. The coordinator should know all necessary contact information, such as evacuation routes and check-in locations, and that these also are readily accessible in all operating locations. Have employees provide emergency contact information and that they program these numbers into their cell and desk phones. 2. Set up phone and e-mail contact chains and test them. Set up multiple voice mailboxes in remote locations so that employees can call in to leave messages about