Park Avenue

Joe Keenan is the editor-in-chief of Total Retail. Joe has nearly 20 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.

Bedbugs — nocturnal, bloodsucking insects about the size of an apple seed and notoriously tough to eradicate — are taking a bite out of Manhattan business this summer. The bugs may be little, but their effect can be big, from damaging a brand's image, to sparking major changes in retailers' return policies, to requiring frequent pest-control checkups that can cost thousands of dollars a visit.

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