Park Avenue

Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.

Bedbugs — nocturnal, bloodsucking insects about the size of an apple seed and notoriously tough to eradicate — are taking a bite out of Manhattan business this summer. The bugs may be little, but their effect can be big, from damaging a brand's image, to sparking major changes in retailers' return policies, to requiring frequent pest-control checkups that can cost thousands of dollars a visit.

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