Palo Alto, Calif.

Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.

Palo Alto, Calif. -- Two-thirds (66%) of smartphone and tablet users have failed to complete an online transaction due to obstacles at checkout, according to a new survey from Jumio and Harris Interactive. Specific obstacles causing smartphone and tablet...

In the heart of Silicon Valley, Amazon.com veterans are trying to disrupt the experience of shopping in a store. Former Amazon supply chain Vice President Nadia Shouraboura, who launched the Hointer Inc. clothing company in Seattle last year, is set to open a store in Palo Alto, Calif., on May 1. But there's a digital twist: The new store, like all Hointer shops, will have almost no salespeople. It will also change its prices dynamically to prevent the increasingly common practice of consumers browsing in stores, only to buy from online retailers who offer the same goods for less.

PALO ALTO, Calif. — Children’s clothing brand retailer Gymboree has launched a new iPad app, powered by Revel Touch Merchandising Suite, to create a touch-optimized shopping experience that introduces consumers to new ways to explore and purchase the...

Apple is building a new store in the heart of Silicon Valley with an extremely high-bandwidth connection to one of the internet's major hubs. With the 16,600-square-foot, two-story store, Apple will be trying out a "new prototype" of its retail environment, according to documents filed with the architectural review board in Palo Alto, Calif., where the store is located. Along with the familiar all-glass storefront and the prominent use of stone, the new store will include interior trees and a skylight. 

PALO ALTO, Calif. — Shopkick, a shopping application that rewards shoppers for walking into stores and interacting with products, has teamed up with CVS/pharmacy to roll out a first-ever offering of walk-in and other rewards at a retail pharmacy, Shopkick...

Palo Alto, Calif. -- Mobile retail navigation service aisle411 said Tuesday that it is rolling out its virtual mapping and navigation smartphone app for use in Walgreens’ 7,907 drug stores nationwide. The service will allow Walgreens shoppers to use their smartphones to view maps of any Walgreens store and to locate products down to a particular section of each aisle. Walgreens is the first national retailer with all of its stores mapped in a mobile application. "We are always looking for new ways to utilize technology to deliver a better shopping experience and help customers with their health and

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