Target

One morning a few months ago, I experienced a true moment. I realized that, after spending the majority of my 25-plus-year career covering the catalog business, that business can no longer be treated as such. Today, it's really about selling and serving any way the consumer wants you to.

B-to-B catalogers always have had several advantages over retailers. They can maintain and offer wider and deeper product offerings as they're not limited to retail space. They can provide expert telephone sales and support, warranty and repair services, installation advice, and other “knowledge-based” services much better than a retailer can. Furthermore, new Web site shopping functionalities make it easy for customers to find, shop, learn, compare prices, order return and access a host of other related services much better than they could if they were standing in a store.

The primary beneficiaries of consumers' retreat from spending will be heavy-discount, big-box retailers such as Wal-Mart and Target. This was a key finding in the 2009 Consumer Shopping Intentions Study from the private equity and consulting firm Cavallino LLC.

With the holiday shopping season now all wrapped up, here's a look back at several reports over the past month to provide an overview of how it all went down — both from what was predicted to what actually transpired.

In a recent webinar from the Target Marketing Group (sister unit of Catalog Success), copywriting veteran Bob Bly offered his top secrets on how to use copy to increase sales for both B-to-C and B-to-B marketers alike. Here’s a recap of Bly’s presentation. “Next to the list,” Bly said, “the offer is the most important part of a promotion.” Offers consist of the following elements: * product — what product you’re offering, and what model or version of it; * price — what customers have to pay; * terms — the conditions under which they have to pay; * premiums — what bonus gifts

In the second installment of this three-part series on how catalogers’ pricing strategies are evolving in response to the Web’s effect on branded products, this week I’ll provide options on how to increase sales without cutting prices across all merchandise. (For part 1, click here.) Catalogers often mistakenly assume that cutting prices will increase sales enough to deliver additional profit. Sales can go up, but profits can go down. Even worse, sometimes cutting prices yields no increase in sales; then profits really decline. To successfully achieve a 10 percent-plus sales increase based on cutting prices, you must first test the price sensitivity of

Identifying technical buyers is only part of the equation; marketing to them is the tricky part. In a webinar presentation last week from Kellysearch.com and Enquiro Research, presenters Gord Hotchkiss, president and CEO of Enquiro, and Phil Manning, marketing development manager at Kellysearch.com, provided their thoughts on how to most effectively market and sell to the B-to-B community. Below are some of the top tips picked up during the session. 1. Segment the technical buyer. Manning referenced the technical buyer as an individual who’s planning to make a purchase of $1,000 or more in the next year of one of the following: software, hardware,

One thing you can do to generate additional revenue between now and the end of the year is to make use of a postcard. We talked previously in this series about using postcards before and after a catalog drop to enhance your catalog’s offerings and increase revenue. We also talked about finding room in your mail schedule to drop an additional catalog.
Now, here’s another way to use a postcard.
Instead of an extra catalog, do a postcard mailing to select groups of customers. Determine what part of your customers and/or prospects would respond to a postcard. Consider mailing to older customers who

In recent times, online communities have become the target of some multichannel marketers seeking a new way to increase sales. For those who haven’t, the most important questions are how to address these groups and what tactics can be used to draw them in. Three marketing experts — John Trimble, SVP of Branded Sales for Fox Interactive Media; Larry Harris, EVP, director of integrated marketing at DraftFCB and Michael Sanchez, CEO of Cafemom.com and Clubmom.com spoke on this subject during a session on creating engagement and response within online communities seminar last week at the DM Days New York Conference & Expo. Below is

While many over the years have tried to break down Internet advertising to an exact science, the most effective method is still a combination of luck and guesswork, according to Taddy Hall and Robert Barocci from recently published their book, “The Online Advertising Playbook: Proven Strategies and Tested Tactics from the Advertising Research Foundation” (Wiley 2007, ISBN: 978-0-470-05105-4, $29.95). There are a number of ways that catalogers and other multichannel merchants can succeed advertising on the Web. The book contains a bunch of them. Below are several excerpted from it. Create a balance between reaching the right people the right number of times with