InfoTrends and North American Publishing Company (NAPCO), organizers of the InterACT! Conference, announced today that Pitney Bowes has signed as a Platinum Sponsor. InterACT! is an educational forum for marketers, brand owners and service providers on cross-media direct marketing opportunities and strategies. The event is scheduled for August 10-11, 2010 at the Crowne Plaza Chicago O'Hare in Rosemont, IL.
From the PRINT 09 conference, Zmags, which helps marketers engage customers through Interactive Collateral Management (ICM), announced that it has launched two new advisory boards intended to help the company gauge customer needs and maintain its edge in the digital collateral creation space. Zmags hosted the first formal meetings of its Advisory and Thought Leadership Boards in Boston earlier in September.
Identifying and understanding your targeted customers and finding more like them is critical to catalog delivery success. Being “location intelligent” by using location-based information and consumer psychographic data enables catalogers across any industry to more accurately profile their target consumers. By taking into account lifestyle characteristics, purchase behaviors and consumer demographics, catalogers can optimize merchandising strategies and increase sales.
During its monthly luncheon in Plainview, N.Y., on April 19, the Direct Marketing Association of Long Island (DMALI) focused primarily on the catalog/multichannel business’s issue du jour: postal. Perry Fernandes, general manager of the PSI Group division of Pitney Bowes, and Vito Fortuna, a U.S. Postal Service marketing strategist, provided details on the upcoming postage increase and offered some less-recently-pubicized strategies for marketers to mitigate it. Fernandes offered the following tips to lessen the burden of the increase. * Consolidate mailings or mail streams when possible * Design letter-size pieces to avoid non-machinable surcharges * Change flat size pieces to meet letter size dimensions * Alter parcel size mail
Shipping and handling (S&H) complaints usually rank pretty high on the list of gripes customers have against merchants. At the same time, consumers rate parcel delivery companies as some of the best in customer service*. Is there a disconnect in the consumer’s mind, or is there more to this dichotomy than meets the eye? Catalog Success asked Jeff Kline, a veteran of catalog fulfillment, to share his advice on how you can increase the efficiency and reduce the cost of your outbound parcel shipping services — while at the same time maintaining or even improving your customer service objectives. Kline is president of
By Donna Loyle Shipping and handling (S&H) complaints usually rank pretty high on the list of gripes customers have against merchants. At the same time, consumers rate parcel delivery companies as some of the best in customer service*. Is there a disconnect in the consumer's mind, or is there more to this dichotomy than meets the eye? Catalog Success asked Jeff Kline, a veteran of catalog fulfillment, to share his advice on how you can increase the efficiency and reduce the cost of your outbound parcel shipping services — while at the same time maintaining or even improving your customer service objectives. Kline
Want to raise productivity levels in your mail and call centers? Who doesn’t—especially in the wake of the U.S. Postal Service’s (USPS) latest round of rate increases. To be sure, postal/mailing solutions encompass a vast array of products and services. Here we offer a small sampling of the numerous technology applications designed to save your company’s mail and call centers time and money. This list, while far from exhaustive, includes software that you can purchase, free applications available to customers of some outsource providers and Web-based application service providers. When known, we’ve included some cost estimates for these solutions and services.
To say Sovietski Collection catalog has a unique niche would be an understatement. Indeed, a quick flip through its pages is like taking a whirlwind trip around the former East Bloc. Its product selection includes militaria, such as Soviet MiG pilot helmets and copper diving helmets, Russian submarine clocks, East German tank commander binoculars and field phones. There’s also hand-crafted Polish sabers and Czech walking sticks, Lomonosov porcelain tableware, Romanian crystal goblets and Russian-made woolen shawls. The catalog even features a genuine Soviet “Strizh” spacesuit complete with communications helmet and umbilical life-support interfaces. Sovietski sells merchandise and artifacts sourced primarily from Europe
The recent enviable growth of The J. Jill Group (formerly DM Manage-ment) has been one of this year’s catalog success stories. Second-quarter results for 1999 showed that sales were up 31 percent over the prior year, while operating income was up 43 percent. With catalog sales going strong to the tally of $143 million for the first half of 1999, The J. Jill Group has planned new initiatives: an expansion into e-commerce in August 1999 and retail stores in 2000. The Tilton, NH-based specialty women’s apparel direct marketer has gotten much attention for the lifestyle marketing approach to its two catalogs, J. Jill and