Petsmart

While at Shoptalk 2023 in Las Vegas last week, Editor-in-Chief Joe Keenan spoke with Kristin Shane, chief merchandising officer at PetSmart, to learn more about the pet brand's agile merchandising strategies. Shane shares how PetSmart's merchant teams stay agile, the skills needed to be an effective retail merchant today, and how proprietary brands factor into the pet retailer's…

In episode 376 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Stacia Andersen, chief customer officer at PetSmart. In the wide-ranging conversation, Andersen discusses her current role and career background (0:41), why she was drawn to work in the pet category after a long stint at Target (2:48), and the genesis of PetSmart's new small…

PetSmart on Monday unveiled The Pharmacy at PetSmart, an online portal for pet owners to help their animals get the medicines they need, reports PMYNTS.com. According to a company press release, The Pharmacy is a comprehensive, one-stop online destination for the medical needs of cats, dogs and livestock, allowing customers to fill veterinarians' prescriptions and have them…

In this week's Retail Right Now, Joe Keenan and Kristina Stidham discuss Total Retail's 2019 Top 100 Omnichannel Retailers report. They discuss key findings to emerge from the report, as well as identify the omnichannel trends gathered from the data. This report is the third annual ranking of 100 publicly traded retailers based on their…

Despite reports that retail spaces are closing at a record pace, brick-and-mortar remains a key way for retailers to engage customers.

Petco Holdings Inc is exploring the possibility of being acquired by PetSmart Inc, according to people familiar with the matter, in a merger that could create a company that accounts for 30 percent of U.S. pet specialty supplies stores. The preliminary talks between the two private equity-owned companies come after PetSmart ruled out a deal with…

PetSmart's investors have officially approved a buyout of the company by a private equity firm, setting up a payout to stockholders of $83 per share. In December, PetSmart announced it accepted a bid on the company for $8.7 billion. The company expects the transaction to close on March 11. The buyout means PetSmart will become a private company. 

Pet supply retailer PetSmart succumbed to calls from some shareholders for a sale on Sunday with an agreement to be bought by a private equity consortium led by BC Partners Ltd for $8.7 billion, in the largest leveraged buyout of the year. At a time when a stock market rally has made private equity firms reluctant to take companies private for fear of overpaying, the deal illustrates how activist investors have the potential to drive corporate boards to explore such deals and accept a price that makes a leveraged buyout possible.

Recently, my son had a great shopping experience with one of his favorite brands, JackThreads. After an initial search for a hip backpack turned up empty, JackThreads sent him a personalized email 24 hours later to recommended backpacks suited to his "hipster" preferences. Just two years ago he would never have received such a personalized and helpful email. Retail industry watchers say they expect retail to change more in the next five years than it has in the last 100, and this is just one example of how.

Sam's Club and Amazon.com deliver the best customer experience in the retail industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers. Sam's Club and Amazon continue their reign as the highest-rated retailers for the third straight year, each earning an "excellent" rating. Sam's Club narrowly beat out Amazon for the top spot, receiving an 81 percent rating and an overall rank of eighth out of 268 companies across 19 industries. With ratings of 79 percent each, Costco, PetSmart, Ace Hardware and BJ's Wholesale Club also earned high marks.