PetSmart Chief Merchant Kristin Shane on Staying Agile, Customer Acquisition and More
April 6, 2023 at 6:08 pm

While at Shoptalk 2023 in Las Vegas last week, Editor-in-Chief Joe Keenan spoke with Kristin Shane, chief merchandising officer at PetSmart, to learn more about the pet brand's agile merchandising strategies. Shane shares how PetSmart's merchant teams stay agile, the skills needed to be an effective retail merchant today, and how proprietary brands factor into the pet retailer's…

How PetSmart is Evolving to Meet Shifting Customer Needs
November 28, 2022 at 2:52 pm

In episode 376 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Stacia Andersen, chief customer officer at PetSmart. In the wide-ranging conversation, Andersen discusses her current role and career background (0:41), why she was drawn to work in the pet category after a long stint at Target (2:48), and the genesis of PetSmart's new small…

PetSmart Launches Online Pharmacy to Cater to Pet Health Needs
September 21, 2021 at 9:18 pm

PetSmart on Monday unveiled The Pharmacy at PetSmart, an online portal for pet owners to help their animals get the medicines they need, reports According to a company press release, The Pharmacy is a comprehensive, one-stop online destination for the medical needs of cats, dogs and livestock, allowing customers to fill veterinarians' prescriptions and have them…

Findings, Trends From the 2019 Top 100 Omnichannel Retailers Report
April 26, 2019 at 12:57 pm

In this week's Retail Right Now, Joe Keenan and Kristina Stidham discuss Total Retail's 2019 Top 100 Omnichannel Retailers report. They discuss key findings to emerge from the report, as well as identify the omnichannel trends gathered from the data. This report is the third annual ranking of 100 publicly traded retailers based on their…

Petco Begins Merger Talks With PetSmart
September 21, 2015 at 10:50 am

Petco Holdings Inc is exploring the possibility of being acquired by PetSmart Inc, according to people familiar with the matter, in a merger that could create a company that accounts for 30 percent of U.S. pet specialty supplies stores. The preliminary talks between the two private equity-owned companies come after PetSmart ruled out a deal with…

PetSmart to Go Private
March 10, 2015

PetSmart's investors have officially approved a buyout of the company by a private equity firm, setting up a payout to stockholders of $83 per share. In December, PetSmart announced it accepted a bid on the company for $8.7 billion. The company expects the transaction to close on March 11. The buyout means PetSmart will become a private company. 

PetSmart Acquired by Private Equity Firm for $8.7 Billion
December 15, 2014

Pet supply retailer PetSmart succumbed to calls from some shareholders for a sale on Sunday with an agreement to be bought by a private equity consortium led by BC Partners Ltd for $8.7 billion, in the largest leveraged buyout of the year. At a time when a stock market rally has made private equity firms reluctant to take companies private for fear of overpaying, the deal illustrates how activist investors have the potential to drive corporate boards to explore such deals and accept a price that makes a leveraged buyout possible.

The Modern Retail Landscape
March 20, 2014

Recently, my son had a great shopping experience with one of his favorite brands, JackThreads. After an initial search for a hip backpack turned up empty, JackThreads sent him a personalized email 24 hours later to recommended backpacks suited to his "hipster" preferences. Just two years ago he would never have received such a personalized and helpful email. Retail industry watchers say they expect retail to change more in the next five years than it has in the last 100, and this is just one example of how.

Sam’s Club, Amazon Top Retail Customer Experience Rankings
March 20, 2014

Sam's Club and deliver the best customer experience in the retail industry, according to the 2014 Temkin Experience Ratings, an annual ranking of companies based on a study of 10,000 U.S. consumers. Sam's Club and Amazon continue their reign as the highest-rated retailers for the third straight year, each earning an "excellent" rating. Sam's Club narrowly beat out Amazon for the top spot, receiving an 81 percent rating and an overall rank of eighth out of 268 companies across 19 industries. With ratings of 79 percent each, Costco, PetSmart, Ace Hardware and BJ's Wholesale Club also earned high marks.