Today on Total Retail

In the rapidly evolving retail landscape, the brands poised for success in 2023 and beyond are those that can effectively demonstrate empathy toward their customers and deliver a highly personalized customer experience.  These times present significant challenges for retailers. The escalating cost of living has caused consumers to scale back on spending. Geopolitical uncertainties have…

The era of the mystery shopper is gone. Today, retailers hungry for competitive data only need a tool to access that information on the web; customer experiences, competitors’ pricing, sales and stock data, etc. Public web data collection is the secret of top e-commerce performers. Your biggest competitor is able to immediately react to your…

The job of a retail marketer is to adapt. Adapt to new trends and changing customers behaviors. Adapt to declining channels that were once effective. Adapt to customers' high expectations. Adapt to changing data privacy regulations. But instead of being reactive to trends, why not be proactive? Look to where consumer marketing is headed, and…

UPS and the Teamsters union representing about 340,000 workers at the package carrier on Tuesday said they reached a preliminary labor deal that includes raises for both full- and part-time workers and narrowly avoids a potential strike that could have started next week. The agreement is worth $30 billion, according to Teamsters General President Sean O’Brien. Workers…

As the retail market gets more competitive, retailers are looking to new technologies — like artificial intelligence — to help grow their businesses. The global AI market size in retail is expected to expand at a compound annual growth rate (CAGR) exceeding 23.9 percent from 2022 to 2030. AI-driven tools such as automated inventory-taking and smart…

That was the top takeaway from RELEX Solutions’ 2023 Supply Chain Collaboration Report, with insight from 250 suppliers across the U.S., Europe, and South America. Respondents said the desire for collaboration is there — 87 percent said they wished they could collaborate more with their retail and wholesale partners — but there are gaps in…

There’s a lot of pressure on artificial intelligence to be the savior of Silicon Valley. According to Forbes, 64 percent of businesses expect AI to increase productivity, and 25 percent are adopting it to accommodate labor shortages. Simply put, everyone from big tech to small startups is banking on AI to help them build and scale.…

Brands and agencies right now are eager and increasingly willing to take advantage of rapidly maturing artificial intelligence. Obviously the use of AI and machine learning is nothing new in business. However, advances such as generative AI tools have opened up new applications and use cases for the technology. AI is now being used in…

Following the successful pilot launch of its resale program dedicated to extending the life of workwear and reducing clothing waste, workwear brand Carhartt, in partnership with Trove, announced last week that it will expand Carhartt Reworked to accept trade-in at 35 company retail stores effective immediately and begin mail-in trade-in starting in late 2023. Beginning July 19, participating Carhartt retail…

Amazon.com will let shoppers pay with their palms at all Whole Foods stores by the end of the year, the company announced last week. Amazon One is a biometric technology that lets users enter and pay for items at stores by placing a palm over a scanning device. Shoppers first have to connect their palm…