Today on Total Retail
A sleep company that sells mattresses, pillows, sheets and other accessories, Casper was having nightmares about its commerce platform migration from a legacy system. However, after a lengthy overrun in project timeline, Casper was ready to go live on Salesforce Commerce Cloud. With that go-live came a stated goal to improve its checkout conversion rate,โฆ
The demarcation between online and offline shopping experiences is fading rapidly. Today, customers do not distinguish between the two, navigating fluidly from digital to brick-and-mortar channels in their purchasing journey. This evolution in consumer behavior underscores the critical importance of omnichannel marketing, transforming it from a mere competitive edge to an indispensable business strategy. Accordingโฆ
A massive dockworker strike at seaports on the U.S. East and Gulf coasts is expected to wreak havoc on global supply chains and the economy, reports CNBC. Workers at ports stretching from Maine to Texas went on strike early Tuesday in a dispute over wages and automation. The action, which is likely to have severeโฆ
As we endure peak hurricane season and catastrophic climate events grow more frequent, supply chains are increasingly vulnerable to climate-related threats. From earlier and stronger storms to unpredictable weather patterns, the impact of these environmental changes is unavoidable. And while weโve already seen how weather disasters can wreak havoc on supply chains, chaos isnโt inevitable.โฆ
As major e-commerce players continue to adjust their strategies to cater to diverse consumer needs โ from Amazon.com expanding fast delivery into rural areas to Walmart unveiling on-demand 6 a.m. delivery โ retailers of all sizes are scrambling to stay relevant and competitive. At the heart of this shift lies a critical challenge: the generationalโฆ
As we approach the Christmas 2024 peak season, ocean freight rates are expected to fluctuate significantly. A perfect storm of high seasonal demand, ongoing supply chain disruptions and the potential for further disruptions is fueling this volatility. Retailers, still scarred by the supply chain turmoil of previous years, are starting to secure shipping capacity earlierโฆ
Recently, ASOS made a splash in the e-commerce world by utilizing Nibble during its annual sample sale. For those unfamiliar, Nibble is an artificial intelligence chatbot that allows customers to negotiate deals on their items. Some shoppers reported receiving deals as much as 40 percent off items that were already listed on sale. The implementationโฆ
Uber announced it has entered a partnership with Spirit Halloween offering costume delivery now through Halloween on its app. According to Uber, Spirit Halloween's catalog will be available on Uber's app at the same price as in stores. The ride-hailing app also said that Uber One members can get free delivery and a 5 percentโฆ
Today, itโs not uncommon for consumers to expect next-day delivery. Amazon.com's groundbreaking two-day shipping has now evolved into one day or same day. And once you go there with your customers, itโs hard to go back. The repeatedly raised bar of consumer delivery expectations keeps getting higher. To meet this demand, retailers have embraced "darkโฆ
The Federal Trade Commission (FTC) has introduced a new rule banning fake reviews and testimonials, aiming to enhance transparency and trust in the retail industry. This rule is set to reshape the landscape of online reviews, with significant implications for consumers and businesses alike. The FTCโs rule against fake reviews is a major step towardโฆ