Today on Total Retail

Artificial Intelligence (AI) is rapidly transforming various industries, and e-commerce is no exception. The advent of AI technologies is leading to a seismic shift in the way e-commerce businesses operate and engage with their customers. Early adopters stand to gain a significant competitive advantage, while those that lag behind risk losing market share. This article…

As environmental social governance (ESG) grows higher on the agenda for many organizations, fulfilling a moral obligation to consumers is fast becoming a necessity for brand success. And with greenwashing accusations now commonplace, businesses’ ESG programs must go beyond simply ensuring ethical supply chains and using sustainable materials. To avoid irreversible damage to reputation and consumer…

After a long, relaxing summer, it’s time for students around the U.S. to begin preparations for a return to school. While this time of the year may not be a favorite for students, it’s certainly enjoyed by online fraudsters who look to exploit the occasion for their own gains. That’s why "back to school" fraud…

Walmart announced last week that it's teaming up with Wing, an on-demand drone delivery provider powered by Google’s parent company, Alphabet, to offer drone delivery from two stores in the Dallas metro area in the coming months. The move will enable the retail giant to deliver products to an additional 60,000 homes in under 30…

In episode 416 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Deanna Hernandez, senior manager of digital offers and loyalty at McDonald's, the leading global foodservice retailer. Hernandez discusses her role and responsibilities (0:43), how McDonald's is evolving to match consumers' changing digital behaviors (1:40), and how digital engagement results in more loyal customers for…

With labor shortages a very real problem, retailers are prioritizing making processes as efficient as possible to keep the customer experience streamlined. In a recent CX report, PwC surveyed 15,000 consumers and found that one in three would stop buying from a retailer after only one bad experience. Retailers can’t afford to ignore expectations in…

As location-spoofing, multi-accounts, fake listings, and promo abuse incidents continue to rise across all industries, utilizing fraud prevention solutions to protect companies and their customers against account takeover (ATO) and fraud has evolved from an optional safeguard to a critical necessity. The 2023 Merchant Risk Council’s Global Ecommerce Payments and Fraud Report showed that 43…

As generative artificial intelligence tools like ChatGPT rapidly evolve, companies across the spectrum are adapting as they try to capitalize on the technology’s potential. This potential ranges from disruptions to marketing efforts, search and consumer behavior to the impacts on workforces, workflows and more. Brand marketers for retailers have been especially focused on following the…

Fast-fashion competitors SHEIN and Forever 21 have joined forces. On Thursday, the retailers announced a deal that will bring together two brands that have a strong following of young shoppers and a reputation for trendy clothing and accessories at low prices. As part of the joint venture, SHEIN will acquire about a third of Forever 21′s…

Supply chain disruptions and delays have been rampant since the beginning of the pandemic, wreaking havoc across industries worldwide. In an attempt to mitigate the struggles of the past few years, a new trend has emerged among retailers: owning and operating in-house supply chains. Some retailers have taken an acquisition approach by first acquiring supply…