Technology

Stop me if you’ve had this problem before. You’re doing some online shopping and have found a new shirt or dress that's just perfect. You even pay for expedited shipping because you can’t wait to wear it and show it off to all of your friends. The day finally comes and the box arrives, but…

As the cyber threat landscape continues to grow — and threat actors increasingly steal data, commit acts of fraud, and expand retailer losses — it’s time for the retail industry to rethink its cybersecurity strategies and shift the focus to the protection of online outlets. As many have seen, news of point-of-sale malware has increasingly…

As Nick Wingfield, technology correspondent for The New York Times described in his vivid, first-hand account of shopping at the Amazon Go store, it’s hard not to get excited about the future of retailing. And while the retail industry can use all the good press it can get, I’m not sure this is it. It was…

“Alexa, place an order for AAA batteries.” This simple request is just one example of the millions of purchases made each day by digital assistants. As connected devices like Amazon’s Alexa or Google Home become more mainstream, the very act of going to the store to buy batteries, for example, is becoming antiquated. But as…

You can’t ignore the growing prominence of artificial intelligence (AI) in today’s retail landscape. According to IDC, 40 percent of retailers will have developed a customer experience architecture supported by an AI layer by 2019. Will your business be one of them? Retailers that fail to incorporate an AI-backed solution into their business strategies will…

In episode 134 of Total Retail Talks, recorded earlier this year at the National Retail Federation's Big Show in New York City, Steve Wilder, CFO and CIO of City Furniture, a South Florida-based furniture, mattress and home accessories retailer, discusses how the launch of three mobile apps has helped the company's store associates personalize and…

The digital transformation has been building up for decades, yet some businesses are slow to embrace change. Many leaders may not see the threat of this paradigm shift because they still see profit, but they need to look to technology as a catalyst in future plans. This technological era is so critical, demanding and fast-moving that if these leaders fail to understand how they can leverage IoT for their company’s benefit, they're in danger of becoming the next Kodak or Nokia.

There's little doubt in the retail industry that it’s time to make big changes. And if anything was clear this year at the National Retail Federation's Big Show, it was that retailers are on the search for technologies that can help them adapt to the times. Specifically, these retailers are looking to provide the omnichannel…

In the age of customer centricity, the old adage, “the customer is king,” has never been more applicable. Customer expectations are greater than ever, especially in retail. Digital access to information, social networking platforms and the Internet of Things (IoT) have created conditions that make consumers increasingly impatient and fickle. To meet the demands of…

How could retail ignore an opportunity of having infinite space within a 10x10-foot room? With virtual reality (VR), it’s possible to design, enter and test live realistic retail simulations. Gone are the days when we needed to create mock stores to arrange category management or merchandise real solutions. Professionals may enter the same virtual environment remotely. Within a retail…