Technology
February 27, 2017 at 9:39 am
What separates luxury retailers from the pack? Is it the products they sell? The quality of the materials? Careful, elegant design? The clientele? The in-store experience? The customer service? Chances are, you're nodding along with all of those options. That's because a luxury brand is about far more than just its products. A nice, pithy…
February 23, 2017 at 9:43 am
Lucky Shoes is a retailer with a long history. The company has been in business for almost 100 years, and started with one store. Lucky Shoes now operates four stores in its native Ohio, as well as selling its products at eight New Balance stores and two Stride Rite stores. As Lucky Shoes grew, so…
February 16, 2017 at 2:26 pm
Lucky Shoes is a retailer with a long history. The company has been in business for almost 100 years, and started with one store. Lucky Shoes now operates four stores in its native Ohio, as well as selling its products at eight New Balance stores and two Stride Rite stores. As Lucky Shoes grew, so […]
February 16, 2017 at 10:18 am
Consumers receive an average of 88 emails every day — sales, offers, coupons codes, etc. So, how does a retailer stand out in such a crowded space? For Cosabella, a luxury lingerie, sleepwear, swimwear and apparel company, artificial intelligence (AI) has helped. Cosabella is a 30-plus year-old, family-owned retailer with an Italian heritage. The company began working…
February 15, 2017 at 9:58 am
Artificial intelligence (AI) is powering the next wave of customer experience. Virtual buying assistants, chatbots and voice-activated apps all are changing the way customers interact with brands. The future of e-commerce will look entirely different, and brands are taking steps now — big or small — to make this vision a reality. This is the…
February 15, 2017 at 9:35 am
More than 75 percent of U.S. adults participate in customer loyalty programs, including those offered by credit card companies, hotel chains and retailers. However, over 50 percent of loyalty-accumulated rewards are never redeemed. This poses a problem for retailers and merchants, as loyalty programs now result in account inactivity and low redemption rates. Which begs…
February 14, 2017 at 2:20 pm
More than 75 percent of U.S. adults participate in customer loyalty programs, including those offered by credit card companies, hotel chains and retailers. However, over 50 percent of loyalty-accumulated rewards are never redeemed. This poses a problem for retailers and merchants, as loyalty programs now result in account inactivity and low redemption rates. Which begs […]
February 9, 2017 at 10:38 am
Pinterest recently announced a new feature that makes it easier for users to buy the items they see on the social network. “Shop the Look” lets users click on individual products in photos so they can buy them or, if they aren’t for sale, see similar items that are for sale on the platform. Brands can…
February 9, 2017 at 9:48 am
Many industry observers are expecting retailers to incorporate more artificial intelligence and machine learning technologies this year, as they look to improve their merchandising and marketing decision making. These decisions can involve pricing, online product content, product line reviews and personalization, and even efforts to improve mobile user experiences. Here’s a look at the ways…
February 8, 2017 at 4:27 pm
We're only a quarter into 2017, yet many retailers have already made drastic changes to their businesses this year. Many of the changes involve implementing different types of technologies to better engage and service customers in a digital-first world. In the Winter 2017 issue of Total Retail, we asked our editorial advisory board what they…
